The Domain Support Specialist monitors and resolves alerts, assists engineers, manages tickets, leads team calls, and provides network reports. They analyze RAN KPIs and troubleshoot telecommunications issues while ensuring compliance with SLAs.
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About The Opportunity
We are looking for a Domain Support Specialist having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
Key Responsibilities
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
Essential Skills & Competencies-
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Must have RAN monitoring experience.
L1 experience will be added more value.
Ericsson Configuration experience.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 784989
About The Opportunity
We are looking for a Domain Support Specialist having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
Key Responsibilities
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
Essential Skills & Competencies-
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Must have RAN monitoring experience.
L1 experience will be added more value.
Ericsson Configuration experience.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 784989
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