The Domain Support Specialist provides technical support in RAN network operations, manages incidents, conducts preventive maintenance, and ensures service availability and performance based on SLAs.
Join our Team
About this opportunity:
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
What you will do:- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
The skills you bring:
1) 2-3 years hands-on experience in RAN network operations and monitoring with Ericsson, Huawei or Nokia skill sets are prefered.
2) Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies.
3) Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
4) General understanding call flows, channel concepts.
5) Familiarity with RAN network elements: System Module, Radio module, BTS / Node-B / eNodeB / gNodeB, etc.
6) Use of OSS/NMS tools (for example vendor tools like Nokia NetAct, Ericsson ENM, Huawei U2000) for monitoring and support.
7) Ability to monitor alarms/outages and detect degradations or service issues in real time.
8) Basic knowledge of RAN KPIs / counters: e.g. RRC, ERAB, handover (HO), PRB/Resource, SINR/CQI etc.
9) Basic troubleshooting: when eNodeB/NodeB/BTS shows an alarm or issue - ability to assist in first-level analysis, log checking, and escalate if needed.
10) Documentation & reporting: maintain logs for alarms/outages/config changes; prepare periodic network performance reports.
11) Coordination with field teams or senior engineers for escalations or on-site fixes; ability to work in shifts / under supervision.
About this opportunity:
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
What you will do:- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
The skills you bring:
1) 2-3 years hands-on experience in RAN network operations and monitoring with Ericsson, Huawei or Nokia skill sets are prefered.
2) Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies.
3) Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
4) General understanding call flows, channel concepts.
5) Familiarity with RAN network elements: System Module, Radio module, BTS / Node-B / eNodeB / gNodeB, etc.
6) Use of OSS/NMS tools (for example vendor tools like Nokia NetAct, Ericsson ENM, Huawei U2000) for monitoring and support.
7) Ability to monitor alarms/outages and detect degradations or service issues in real time.
8) Basic knowledge of RAN KPIs / counters: e.g. RRC, ERAB, handover (HO), PRB/Resource, SINR/CQI etc.
9) Basic troubleshooting: when eNodeB/NodeB/BTS shows an alarm or issue - ability to assist in first-level analysis, log checking, and escalate if needed.
10) Documentation & reporting: maintain logs for alarms/outages/config changes; prepare periodic network performance reports.
11) Coordination with field teams or senior engineers for escalations or on-site fixes; ability to work in shifts / under supervision.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Domain Support Specialist monitors and resolves alerts, assists engineers, manages tickets, leads team calls, and provides network reports. They analyze RAN KPIs and troubleshoot telecommunications issues while ensuring compliance with SLAs.
Top Skills:
2G3G4G5GGsmLinuxLteUnixWcdma
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Senior Developer is responsible for analyzing, designing, and developing solutions based on customer specifications, while ensuring integration and management of BMC Remedy applications and frameworks.
Top Skills:
Bmc Helix ItsmBmc RemedyItilPlsqlRemedy Action Request SystemSQL
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Linux Administrator provides system administration support for telecom service providers, ensuring high uptime, customer satisfaction, and automation through scripting.
Top Skills:
AixAnsibleDockerKubernetesLinuxOpenshiftRhelShell ScriptsSolarisVMware
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
