The Domain Support Specialist monitors Jeopardy Alerts, assists engineers with fault management, leads team interactions, and manages network performance analysis and reporting.
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About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
1) 2-4 years' hands-on experience in RAN network operations, fault management, and configuration changes. Someone with Nokia, Ericsson and Huawei process and tool's experienced will be preferred.
2) Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
3) Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
4) Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
5) Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
6) Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
7) Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
8) Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.
About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
1) 2-4 years' hands-on experience in RAN network operations, fault management, and configuration changes. Someone with Nokia, Ericsson and Huawei process and tool's experienced will be preferred.
2) Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
3) Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
4) Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
5) Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
6) Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
7) Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
8) Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.
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