Digital Operations Coordinator

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Excellent written and verbal (inter-personal)
• communication skills
• • Customer service skills
• • Relationship building skills
• • Problem solving and decision-making skills
• • Time management skills
• • Proactive with a high level of initiative
• • Ability to multitask in a high pressure & fast
• paced environment whilst maintaining
• composure
• • Strong attention to detail
• • Understanding of ecommerce customer
• journeys and best practice web usability
• • Ecommerce operations and campaign cycles
• • Product setup and stock availability processes
• • SEO principles and their impact on site visibility
• • Basic understanding of customer journeys and
• how on-site content supports conversion
• • Accuracy, speed, and QA processes to
• maintain content integrity.
• • Cross team/ department collaboration
• • Intermediate Experience
• Experience & Relevant Education:
• • Ecommerce & Digital trading experience
• • Website content management systems
• experience (magneto or Adobe Commerce
• preferred)
• • Retail/ fashion business knowledge preferred
• • Customer Service/Support exposure preferred
• Systems: FranConnect (Wardrobe)
• SLI (eMerchandising tool)
• Magento (Website backend)
• TRS (Sales data)
• Google Analytics (Web data)
• Jira (raising web development tickets)

Core responsibilities:

• Monitor stock levels, best sellers, category performance, onsite behaviour & sales metrics
• • Identify opportunities to evolve & improve sales, profit & customer experience.
• • Complete website reporting & present trade results & recommendations on a regular basis
• • Work with the merchandise teams to ensure sufficient allocations & replenishment for sales
• target achievement & online channel growth.
• • Continually identify and recommend opportunities for digital improvements.
• • Communicate all promotional activity to relevant internal + external stakeholders.
• • Work with the digital, marketing & merchandise teams to execute an online trade calendar,
• including marketing channel communications and promotions to support growth.
• Manage day-to-day updates on the website, including:
• o Home page content
• o Promotional banners
• o Landing pages
• o Category content
• o Product Enrichment & Merchandising
• • Execution of merchandise & marketing plans/ promotional activity to drive sales
• performance.
• • Ensure that all nominated products are photographed, merchandised correct & effectively
• on the Suzanne Grae website & third party websites.
• • Ensure product pages are accurate and reflect stock availability, size options, and
• merchandising priorities
• • Liaise with key stakeholders to ensure that key deadlines are met & information required for
• product enrichment is obtained.
• • Merchandise site based on weekly department sales budgets and focus areas.
• • Configure all online promotions to provide a seamless customer experience.
• Optimise SEO through keyword research, maintaining GMB, ensuring that copy written
• across product descriptions, category pages, landing pages, blogs & homepages are using
• key words and required SEO best practice.
• • Testing, maintaining and executing website content in line with marketing campaigns and
• messages across but not limited to homepages, landing pages, category pages &
• promotional assets
• Digital Customer
• Experience
• • Proactively audit the website to ensure all content
• Proactively audit the website to ensure all content is accurate, up to date, and customer-
• friendly
• • Monitor and reporting any site or operational issues
• • Apply SEO best practice across product and content pages.
• • Work closely with Customer Support to understand customer pain points & resolve issues that
• may be inhibiting customer experience and online performance
• • Work with internal & external teams to resolve technical issues and escalate where
• necessary
• • Continually monitor and review digital operations processes (e.g. product upload, website
• photography & content, fulfilment etc.), and present and manage (where required)
• improvements and recommendations
• • Perform UAT (user acceptance testing) to ensure campaigns function correctly across key
• customer journeys across desktop and mobile devices to ensure a seamless browsing and
• shopping experience.
• • Monitor campaign placement and functionality across devices.
• Continued focus and execution of enrichment principles:
• • Maintain clear and intuitive navigation and categories
• • Keep filters and product tags accurate for better product discovery
• • Regularly update static content (e.g. size guides, delivery, returns)
• • Ensure all updates and campaigns consider the customer experience
• • Give feedback early in campaign planning to avoid customer issues
• • Optimise site layout and filters to help customers find products easily

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.