Digital Operations Coordinator

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Excellent verbal and written communication
• skills
• • Customer Service
• • Relationship building skills
• • Solution focussed and excellent decision-making
• skills
• • Time management and prioritisation skills
• • Proactive with a high level of initiative
• • Ability to multitask in a high pressure & fast paced
• environment
• • Outcome driven
• Ecommerce & Digital trading experience
• • Website content management systems
• experience
• • Retail business knowledge
• • Customer Service/Support experience
• • Highly skilled in Windows OS & Microsoft Office
• • Marketing / Business / Commerce or IT
• qualifications
• • Intermediate Experience
• Systems: FranConnect (Wardrobe)
• SLI (eMerchandising tool)
• Magento (Website backend)
• TRS (Sales data)
• Google Analytics (Web data)
• Jira (raising web development tickets)

Core responsibilities:

• Product uploads: ensure all products that arrive in the warehouse
• are uploaded efficiently with accurate product descriptions,
• product enrichment and images
• • Monitor stock levels, best sellers, category performance, onsite
• behaviour & sales metrics
• • Identify opportunities to evolve & improve sales, profit & customer
• experience.
• • Complete all website reporting & present trade results &
• recommendations on a regular basis
• • Work with the merchandise teams to ensure sufficient allocations
• & replenishment for sales target achievement & online channel
• growth.
• • Continually identify and recommend opportunities for digital
• improvements.
• • Communicate all promotional activity to relevant internal +
• external stakeholders.
• • Work with the digital, marketing & merchandise teams to execute
• an online trade calendar, including marketing channel
• communications and promotions to support growth.
• Oversee and manage the execution of merchandise & marketing
• plans to drive sales performance.
• • Ensure that all nominated products are photographed,
• merchandised correct & effectively on the Sportsgirl website &
• third party websites.
• • Liaise with key stakeholders to ensure that key deadlines are met
• & information required for product enrichment is obtained.
• • Merchandise site based on weekly department sales budgets and
• focus areas.
• • Configure all online promotions to provide a seamless customer
• • Effective management of product & content
• for the website
• • Ensure product & content is accurate and up to
• date at all times
• • Ensure product promotions are done on time
• and correctly
• • Ensure website is optimised for SEO
• • Positive SEO results growth
• Digital Operations Coordinator | April 2026
• experience.
• • Optimise SEO through keyword research, maintaining GMB,
• ensuring that copy written across product descriptions, category
• pages, landing pages, blogs & homepages are using key words
• and required SEO best practice.
• • Testing, maintaining and executing website content in line with
• marketing campaigns and messages across but not limited to
• homepages, landing pages, category pages & promotional
• assets
• Monitor and reporting any site or operational issues
• • Work closely with Group Customer Support to understand
• customer pain points & resolve issues that may be inhibiting
• customer experience and online performance
• • Work with internal & external teams to resolve technical issues and
• escalate where necessary
• • Continually monitor and review digital operations processes (e.g.
• product upload, website photography & content, fulfilment etc.),
• and present and manage (where required) improvements and
• recommendations
• • Work with the Digital Manager to manage new digital initiatives
• and site enhancements supporting with UAT testing &
• deployments.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.