Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Min 2.5 Years of Proven Experience in customer support, customer service, hospitality, reservations, or administrative support
- Excellent written English communication skills
- Strong email communication and customer service abilities
- Strong organizational skills and attention to detail
- Ability to manage multiple customer inquiries simultaneously
- Comfortable working with reservation systems, customer databases, and CRM platforms
- Strong problem-solving and conflict-resolution skills
- Professional, friendly, and customer-focused attitude
- Ability to work independently and maintain responsiveness throughout the day
Core responsibilities:
- Respond promptly and professionally to customer emails and online inquiries
- Answer customer questions regarding services, reservations, pricing, availability, policies, and general information
- Provide accurate information and assist customers throughout the booking and reservation process
- Monitor shared inboxes and ensure all customer inquiries receive timely responses
- Follow up with customers regarding reservations, changes, cancellations, and special requests
- Assist customers with modifying, updating, or confirming reservations when needed
- Handle customer concerns and resolve issues in a professional and solution-oriented manner
- Coordinate with internal team members to ensure customer requests are fulfilled accurately
- Maintain detailed records of customer interactions and communications
- Assist with data entry and administrative support related to reservations and customer service
- Respond to website inquiries, contact forms, and online messages
- Monitor and respond to customer messages on social media platforms when needed
- Make occasional outbound or inbound phone calls when email communication is insufficient or immediate assistance is required
- Help identify recurring customer issues and recommend process improvements
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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