Customer Solutions Design Consultant

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.

Build your career at Iress! 

We’re looking for a Customer Solutions Design Consultant to join our APAC Customer team. This is a highly consultative role where you’ll work closely with clients and internal teams to design, shape and deliver solution outcomes that maximise value, leveraging deep product expertise and industry knowledge.

Some of the amazing things you’ll be involved in

• Partnering with Commercial, Product and Support teams to design solutions that go beyond single-product use cases

• Supporting early-stage opportunities by working alongside Sales and Account Managers to validate solution feasibility

• Building strong client relationships to understand, shape and define business needs and desired outcomes

• Leading solution design discussions using user story mapping, iterative design techniques and best-practice approaches

• Translating client requirements into scalable, repeatable solution designs aligned to existing product and integration capabilities

• Ensuring alignment across cross-functional teams by creating a shared understanding of client goals and solution vision

• Documenting scope, managing changes and ensuring designs can be effectively delivered by implementation teams

• Acting as a trusted advisor to senior client stakeholders, providing insight into industry trends, best practice and solution value

• Developing prototypes and contributing to configuration and testing activities to bring solutions to life

• Leveraging your expertise to continuously uplift and scale the client experience across Iress

What you will bring

• A strong consulting presence with exceptional communication skills, able to influence and build trust at all levels

• Proven ability to elicit, define and translate client requirements into clear user journeys and incremental delivery milestones

• Deep expertise in Xplan, with broader knowledge of the Iress product suite highly regarded

• Strong understanding of client markets, business models and commercial drivers within financial services

• Excellent problem-solving skills, with the ability to articulate complex challenges and align them to solution outcomes

• Ability to manage multiple workstreams, prioritising effectively in a fast-paced, client-facing environment

• Strong attention to detail with the ability to synthesise and interpret complex information from multiple sources

• Experience working in agile environments and familiarity with tools such as Jira (preferred)

• A creative mindset, with the ability to shape innovative yet practical solutions

Why work with us?

• 8 additional paid days per year to extend your weekends

• Hybrid working

• Generous cash bonus for every successful referral

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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