EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in either one of our NSW, Queensland or Victoria offices, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Contract Specialist role underpins the sustainability and growth of EML Solutions through supporting the management of contracts and contract deliverables. The purpose of this role is to work together with the Contracts team, operational business units, shared services and clients to support the implementation of consistency and best practice in the establishment, monitoring, and delivery of contract requirements, CPIs and KPIs.
This role will be responsible for working with the Manager, Contacts to ensure organisational objectives are met, particularly in the areas of contract management, governance, performance monitoring and improvement and embedding a culture of best practice and consistency throughout the organisation.
This will be a permanent, full time position based in one of our NSW offices, although, open to Queensland and Victoria depending on successful applicant. You will have the option of hybrid working in this role.
YOUR RESPONSIBILITIES
- Drafting contracts which protect EML’s best interests and complies with business requirements and obligations, assist in transition of clients (in or out) and projects when required.
- Contribute to the development, implementation, and performance improvement of the contract function. Oversee and deliver a scalable, efficient, collaborative, and best practice, customer-centric operating model.
- Monitoring and reporting compliance with contractual requirements across the business and implement corrective actions as required.
- Work with the reporting and operational risk functions to monitor contract compliance trends and utilise this information to support and inform business decision making and improvement opportunities.
- Support the delivery of contract requirements within the Contracts team including contract and compliance reporting, data submissions, payments, financial and bank account management/reconciliation, documentation reviews, invoicing, etc.
- Work closely with Manager, Contracts, EML Legal and the business units to support building consistency in contract deliverables where possible, whilst promoting positive client partnerships and protecting EML’s interests.
- Participating in an environment of sharing knowledge and ideas to ensure continuous improvement within the team.
ABOUT YOU
- More than 3+ years demonstrated experience in a similar role, working within in in a fast-paced personal injury claims environment
- Relevant tertiary qualifications such as a legal or business degree
- Experience in the design of contract and KPI monitoring systems and in monitoring and assessing performance
- Knowledge of personal injury claims TPA performance measurement and remuneration arrangements
- Knowledge of compliance and audit programs particularly in the personal injury insurance environment
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
