Commercial Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

JLL is seeking an experienced Commercial Manager to join our Lendlease Account team at the prestigious Melbourne Quarter Tower in Docklands. This is a dynamic, broad-ranging management role offering genuine career progression for an ambitious property professional aspiring to grow into a General Manager position.

Reporting to the General Manager, you'll be at the forefront of customer service excellence, overseeing financial, leasing, capital expenditure, operational, and tenant engagement activities for this landmark Melbourne property.

An overview of the role:  

·       Manage day-to-day operations of Melbourne Quarter Tower including leasing, reporting, capex management, rent roll, and debt management

·       Lead proactive customer and tenant communication through multiple channels including digital platforms, tenant portals, forums, and regular meetings

·       Assist with budget preparation, quarterly forecasts, outgoings estimates, asset plans, and financial reporting

·       Support lease administration, legal agreements, licence management, and rent reviews

·       Oversee the Customer Relationship Manager and drive the Customer Events Programme to enhance tenant engagement and retention

·       Build and maintain strong relationships with building owners, preparing quarterly reports and monthly management updates

·       Manage capital expenditure submissions, car park levies, and monthly recharges

·       Develop and implement tailored Customer Retention Plans aligned with lease expiries and market rent reviews

·       Coordinate the Annual Property Survey and deliver on associated action plans

Sound like you?  This is what we’re looking for: 

·       Minimum 5 years' experience in Commercial Property Management

·       Victorian Agents Representative Licence or Australian Real Estate Licence is required

·       Tertiary qualifications in a property-related discipline (highly desirable)

·       Thorough understanding of leases, deal analysis and negotiation, outgoings recovery, and expense management

·       Experience in people management and leading customer-focused teams

·       Strong financial acumen with experience in budgets, forecasting, and asset planning

·       Excellent interpersonal, written, and oral communication skills

·       Proficient computer skills (MS Word and Excel); MRI software experience preferred

·       Proven ability to prioritise competing demands and meet tight deadlines

·       Exceptional customer service focus with strong corporate presentation

Benefits:

·       Great employee discounts off fitness, wellbeing & other renowned bands

·       18 weeks paid maternity leave

·       Private Health Insurance Discounts

·       Active Social Club

·       Employee assistant program

·       Novated Lease for EV cars

·       Paid time off for volunteer work

·       Career Opportunities with Australia's #1 Commercial Real Estate firm

·       Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ536127

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.