Clinical Onboarding Partner

This role is for HomeMade - a related entity of Mable

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. 

We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.

To find out more, click here.

As a Clinical Onboarding Partner, you’ll be the dedicated clinical touchpoint within the Onboarding Team, responsible for progressing prospective participants who present with clinical risks or complex support needs. Your role is to conduct clinical reviews during the onboarding process — not to provide ongoing clinical oversight but to ensure participants can be safely and appropriately supported on our platform.

You’ll bring a commercially minded approach, balancing the need to uphold safety and quality standards with the importance of enabling more people to safely access Homemade’s services. You’ll work closely with Sales, Onboarding, Support Partners and Clinical to ensure we’re making informed, risk-aware decisions that also support the growth and sustainability of our business.

Key Accountabilities

• Conduct clinical assessments of prospective clients flagged during onboarding due to complex care needs or potential clinical risks, reviewing documentation such as ACATs, care plans, and medical reports against Homemade’s clinical risk framework.
• Provide clear, well-documented recommendations on client suitability, including whether to progress or defer onboarding, based on clinical risk and alignment with Homemade’s service model.
• Partner with the Sales and Onboarding teams to support client conversion, offering clinical input that balances client safety, service capacity, and commercial considerations.
• Escalate cases to the Head of Customer Operations when care needs may exceed Homemade’s current service scope or pose significant risk.
• Ensure all clinical decisions are accurately documented in line with Aged Care Quality Standards and internal procedures.
• Collaborate with cross-functional teams to continuously improve onboarding pathways for clients with complex needs, seeking safe and scalable care solutions wherever possible.
• Develop and implement clear guidelines for identifying and escalating clinical risks, ensuring consistency and accuracy across the onboarding process.
• Provide training and support to the Onboarding Partner team to enhance their ability to identify clinical risk factors and escalate appropriately.
• Balance client safety and well-being with commercial considerations. Working to find opportunities to create and tailor safe, scalable care solutions to facilitate onboarding wherever possible.
• Develop and implement clear guidelines and criteria for identifying clinical escalations, ensuring consistency and accuracy in decision-making.
• Provide training and support to the Onboarding Partner team to enhance their ability to recognise clinical risk factors and escalate appropriately. 

Skills, Knowledge and Experience

• Qualified Registered Nurse (RN) with a current APHRA registration and a strong clinical background, and a demonstrated interest or willingness to learn and upskill in aged care environments.
• Ability to assess documentation and client history to make informed clinical onboarding decisions.
• A commercial mindset with an understanding of how risk, operations, and client needs intersect.
• Experience in intake, triage, or admissions roles within health, disability, or aged care.
• Excellent communication skills — able to clearly explain clinical reasoning to clients, families, and non-clinical team members.
• Collaborative, solutions-focused and comfortable working in a fast-paced, remote-first team environment.
• We’re a fast-moving startup, so you’ll need to be comfortable with shifting priorities, working through ambiguity, and operating without the structure and documentation you might be used to in a hospital setting.
• Familiarity with digital platforms like Salesforce, Slack and Google Workspace.

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

The values we live by

🫶🏼PUT PEOPLE FIRST - People and relationships matter most

🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent

💡BE BOLD - With a vision to imagine and create a brighter future

Life at HomeMade

🏠 Hybrid set-up - We’re a hybrid workplace, balancing time in the office with remote work.

💕 We care - Be surrounded by a supportive, family-friendly working environment.

🪴 Keep growing with us - Ongoing career development opportunities.

🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

🌴 Flexi Leave Days - Get one extra paid leave day per quarter for what makes you happy.

❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family.

👶 Access parental leave - Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. 

🖥️ Hybrid set up allowance - Create your perfect home office setup! Whether it’s a comfy chair, a second screen, or faster Wi-Fi, we support you in making your home office more comfortable.

We are one

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.