Partner Development Team Lead

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you'll make an impact:

As a Partner Development Team Lead, you will oversee a small team of Partner Development Representatives who are distributed across Australia.

The Partner Development team are responsible for leading the journey for new Xero partners in our Australian region and providing a world class onboarding experience prior to handover to the Partner Sales team. The Partner Development team positions accountants and bookkeepers for growth within the Partner Program, and drives the adoption of partner tools across our new Partner base.

What you'll do:

• Be on the ground daily driving performance, culture, and an inspiring environment
• Be the go-to person for the team on day-to-day operational issues, working closely with the AU sales ops team as necessary
• Have a keen awareness of where advice and support are needed throughout the team
• Motivate, engage and enable team members to adopt best practice to support repeatable activities towards successful attainment of goals
• Provide insights to assist with strategy and planning for the Partner Development Channel overall
• Run retrospectives and workshops, sometimes cross-functionally, to ensure the team understands priorities and growth opportunities
• Work with team members and pre-sales to ensure the team stays up to date product knowledge of Xero Partner
• Be the point of escalation for partners and internal stakeholders needing leadership attention
• Act as a conduit to the marketing team by maintaining and tracking PGM involvement with marketing campaigns, keeping your manager informed of opportunities
• Engage and liaise with Senior Account Managers (SAM), Account Managers (AM), Territory Managers (TM) and Heads of functional areas regarding the onboarding status of partners
• Update CRM system to distribute workload and to support the team as needed

What you'll bring with you:

• Experience in a Senior or Team Lead role with the ability to lead and motivate team members
• Self-motivation, get stuff done energy, and flexible attitude
• Passion for providing excellent customer experiences
• Experience working with targets, diligence and strong follow through
• Ability to build external and internal relationships and the skills to quickly build rapport
• Excellent verbal and written communication
• Solution driven mindset and commitment to following through and resolving problems
• Knowledge of Accounting and Bookkeeping practices and processes (highly regarded)
• Experience with of Xero and Xero product with CRM knowledge (highly regarded).

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.