Partner Development Team Lead

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you'll make an impact:

As a Partner Development Team Lead you will be a key member of the AU Partner Development Leadership Team. This role is responsible for leading a team of Partner Development Representatives who are responsible for leading a journey for new Xero partners, including achievement of key education, status and other Xero Partner Program milestones.

The key focus of the Partner Development team is to foster mutual alignment of practice goals and deliver on the world class onboarding experience prior to handover to the Partner Sales team. The Partner Development team positions accountants and bookkeepers for growth within the Partner Program, and drives the adoption of partner tools across our new Partner base.

What you'll do:

• Be on the ground daily driving performance, culture, and an inspiring environment
• Be the go-to person for the team on day-to-day operational issues, working closely with the AU sales ops team as necessary
• Have a keen awareness of where advice and support are needed throughout the team
• Motivate, engage and enable team members to adopt best practice to support repeatable activities towards successful attainment of goals
• Provide insights to assist with strategy and planning for the Partner Development Channel overall
• Run retrospectives and workshops, sometimes cross-functionally, to ensure the team understands priorities and growth opportunities
• Work with team members and pre-sales to ensure appropriate up to date product knowledge of Xero Partner with enablement team to embed sales training and updates from the business
• Be the point of escalation for partners and internal stakeholders needing leadership attention
• Act as a conduit to the marketing team by maintaining and tracking PGM involvement with marketing campaigns, keeping your manager informed of opportunities
• Engage and liaise with Senior Account Managers (SAM), Account Managers (AM), Territory Managers (TM) and Heads of functional areas regarding the onboarding status of partners
• Motivate and assist the team to ensure monthly KPIs and targets are achieved
• Update CRM system to distribute workload and to support the team as needed
• Work with your manager to showcase the values expected within Xero
• Build and maintain process docs where needed

What you'll bring with you:

• Strong knowledge of Accounting and Bookkeeping practices and processes
• Ability to lead and motivate team members tasked with nurturing initial Partner Growth at scale
• Strong knowledge of Xero and Xero product with CRM knowledge
• Self-motivation, energy, passion and determination to succeed
• Excellent ability to build external and internal relationships and the skills to quickly build rapport
• Ability to build and maintain effective relationships internally and externally
• Sound judgment, initiative, ability to self manage, flexibility, diligence and commitment to following through and resolving problems
• Excellent verbal and written communication
• Ownership of escalations with a solution driven mindset.

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.