Claims Operations Manager

Job Description:

We’re looking for a driven and experienced Claims Operations Manager to lead and elevate performance across our Workers’ Compensation claims function.
 

In this pivotal leadership role, you’ll be responsible for overseeing day-to-day claims operations, driving performance outcomes, and ensuring a high standard of service delivery for injured workers and stakeholders. You’ll play a key role in shaping strategy, building team capability, and fostering a culture of accountability, collaboration, and continuous improvement.
 

What you’ll be doing:

• Leading, coaching, and developing across our Front End Operations (including 9 claims teams, eligibility, disputes and legal and supporting teams) to deliver strong outcomes

• Driving operational performance across key metrics including RTW outcomes, compliance, and customer experience

• Providing technical oversight and guidance on complex claims matters

• Partnering with internal stakeholders including Legal, Underwriting, and Injury Management teams

• Identifying opportunities for process improvement and implementing initiatives to enhance efficiency and effectiveness

• Ensuring adherence to legislative and regulatory requirements
   

What we’re looking for:

• Proven leadership experience within Workers’ Compensation claims

• Strong technical expertise and understanding of relevant legislation and frameworks

• Ability to influence, coach, and uplift team capability

• Commercial mindset with a focus on performance and continuous improvement

• Excellent stakeholder management and communication skills

• A proactive, solutions-focused approach
   

About us
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.
 

Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 
 

How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 
 

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.