As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Global Investor Distribution Solutions (GIDS) and Retirement Solutions (RS) provide information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
SS&C is a leading provider of outsourced registry services in Australia, specialising in technology-driven solutions with high levels of automation across institutional and retail markets. With 600+ employees primarily based in Melbourne and Sydney, the Australian division focuses on Unit Registry—known globally as Transfer Agency—technology and services. As the largest Transfer Agency provider in Australia, SS&C delivers comprehensive end-to-end solutions for Fund Managers and Custodians.
Why You Will Love It Here!
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Flexibility: Hybrid Work Model
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Your Future: Income Protection Insurance & Salary Continuance
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Work/Life Balance: Generous Bereavement & Compassionate leave
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Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
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Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
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Training: Hands-On, Team-Customized, including SS&C University
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Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Business Readiness Lead is responsible for ensuring seamless transitions during business transformations, system migrations, and process changes within the Transfer Agency (TA) domain. This includes driving successful implementation and adoption of business changes. The role involves leading change management strategies, coordinating stakeholder engagement, and ensuring operational readiness to support smooth service delivery. The focus is on preparing the business for new processes, systems, and operational shifts, minimising disruption and ensuring effective stakeholder alignment throughout the transition.
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Develop and implement comprehensive business readiness plans for TA projects, ensuring smooth transitions during system migrations, process changes, and business transformations.
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Ensure all aspects of operational readiness—people, processes, systems, and controls—are effectively managed, identifying and mitigating risks to prevent service disruption.
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Maintain detailed readiness plans, timelines, and checklists, ensuring all activities are completed on schedule and to the required standards.
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Serve as the primary liaison between project teams, clients, operational units, and external stakeholders, managing stakeholder engagement throughout the process.
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Develop and execute communication strategies to ensure stakeholders are informed and engaged at all stages, facilitating workshops, training sessions, and feedback loops for alignment.
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Collaborate with cross-functional teams to align and communicate changes, ensuring all parties understand the business objectives and expected outcomes.
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Work closely with the Business Solutions Lead and TA teams to conduct impact assessments, identifying process changes, resource needs, and training requirements.
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Drive a culture of proactive change adoption, minimising disruption to clients and day-to-day operations while ensuring smooth transitions.
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Ensure that new workflows and procedures are defined and implemented in collaboration with process owners, maintaining compliance with internal policies and regulatory requirements.
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Work with the Head of Line 1 Risk to identify operational and service risks associated with changes, developing risk mitigation strategies and contingency plans.
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Develop and deliver training materials to ensure team members are fully equipped to handle new processes and systems, offering post-implementation support and coaching as needed.
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Monitor business readiness progress, tracking success against predefined KPIs, and adjusting strategies as necessary to ensure continuous improvement.
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Conduct thorough post-implementation reviews and document lessons learned to refine processes and inform future readiness planning.
What You Will Bring:
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In-depth knowledge of Transfer Agency operations, fund services, financial products, and industry regulations and compliance standards.
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Proven ability to lead cross-functional teams through change initiatives, with strong stakeholder management and communication skills.
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Skilled at assessing complex processes, identifying readiness gaps, and performing risk assessments to resolve issues.
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Experience in project planning and execution using Agile and Waterfall methodologies, with the ability to manage multiple projects under tight deadlines.
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Expertise in project management frameworks such as PRINCE2 and PMP.
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Familiarity with change models like ADKAR and Agile to drive organisational transformation.
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Extensive experience in Transfer Agency operations or related financial services.
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5+ years of experience in leading business readiness or change management initiatives.
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Strong communication, stakeholder management, and training development skills.
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Ability to manage multiple priorities in a fast-paced, dynamic environment.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
