As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Client Relationship Director
Reports to: Chief Growth Officer, Australia
Locations: Melbourne or Sydney | Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get to Do:
This role is focused on a range of products and services with the portfolio consisting of:
- Superannuation fund administration
- A wealth platform for pensions savings and investments
- An enterprise digital platform for funds, advisors and members
Role Responsibilities:
- Maintain and develop personal relationships with key and senior client contacts externally and internally.
- Ensure a detailed understanding of our client's business, products, strategy, requirements and understand the impact on SS&C’s service offering.
- Understand the competitive landscape and customer needs, to effectively position SS&C in the market
- Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
- Achieve year on year growth targets through understanding the financial drivers of your stakeholders.
- Lead new business proposal processes through a deep understanding of SS&C’s products, services and technologies and how these can add value to a client.
- Lead all commercial and contractual relationships for clients.
- Work with our clients and SS&C teams to always ensure customer satisfaction and communicate with internal stakeholders and executives of any potential areas of concern.
- Act as the senior point of contact for escalations and owns the resolution process.
- Drive solution process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
- Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.
Skills and Competencies:
- Demonstrate a high degree of autonomy.
- Demonstrates a deep understanding of client needs and strives to exceed client expectations
- Knowledge of Superannuation and Financial Services regulatory environment.
- Capable of developing and implementing long-term strategies to achieve business objectives
- Committed to achieving growth targets and driving continuous improvement
- Solid understanding of the operating models, business strategy, structure and product offering.
- Excellent communication skills.
- Good analytical skills.
- Good verbal reasoning and numerical skills.
What You Will Bring:
- 5+ Year’s client relationship management &/or sales experience.
- Proven track record in delivering growth targets and building executive relationships.
- Detailed knowledge of superannuation fund administration and associated services.
- Experience working with technology solutions desirable.
- Experienced in Superannuation & Wealth Management essential.
- Experience in Superannuation Fund Administration desirable.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
