At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
As a Business Analyst in our Member Domain, you will play a key role in uplifting digital channels and enhancing member experiences. Working closely with Technology, Digital & Data teams and business stakeholders, you’ll define and deliver initiatives that support member growth and service excellence in a rapidly evolving environment.
Your New Role
You will be responsible for analysing, defining and supporting the delivery of business and digital initiatives that improve member interactions and outcomes. You’ll collaborate across teams to translate business needs into practical solutions, ensuring high-quality delivery aligned to strategic objectives.
Key duties include but are not limited to;
- Conduct business analysis, defining and documenting business, information and process requirements across initiatives
- Elicit requirements through interviews, workshops, document reviews, surveys and research activities
- Facilitate stakeholder workshops to gather, validate and refine requirements
- Analyse current systems, data and processes to recommend improvements and solutions
- Develop detailed documentation including requirements, process maps and supporting artefacts in tools such as Jira and Confluence
- Support planning activities including estimation, prioritisation and cost/benefit analysis
- Contribute to agile delivery through participation in PI planning, backlog refinement and other scrum events
- Partner with delivery teams to support implementation, including testing activities where required
What You’ll Need
- Experience as a Business Analyst delivering significant projects and initiatives successfully
- Experience working on digital initiatives (e.g. customer portals, web content management, online analytics, microservices/APIs)
- Proven ability to gather and translate business requirements into clear, actionable outputs
- Strong written and verbal communication skills, with the ability to present complex information clearly
- Experience working in agile environments, including user stories and iterative delivery methods
- Ability to synthesise business needs, member preferences and regulatory requirements into practical solutions
- Strong stakeholder management and interpersonal skills, with the ability to influence a diverse group
- Understanding of digital platforms that drive improved customer interactions
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
About Us The AustralianSuper Story
As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.
We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.
AustralianSuper Melbourne, Victoria, AUS Office
Melbourne, Australia
