We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description- Exciting opportunity within our Customer Experience (Cabin Crew) team
- Use data, insights and AI to improve our onboard customer experience
- 12 month fixed-term opportunity, based at our head office in Docklands
Take off with your next opportunity
We are looking for an experienced Business Analyst - AI Specialist to join our Customer Experience team. Reporting to the Senior Manager, Commercial & Strategy, this role is critical to improving the operational efficiency of our Cabin Crew operation and enhancing the onboard experience for both crew and customers.
You’ll play a key role driving operational insights, reporting, financial analysis and the Cabin Crew AI strategy. Leveraging strong analytical capability, stakeholder engagement and project delivery skills, you’ll turn complex data into meaningful, actionable insights that inform decision‑making across the business.
This role suits someone comfortable working autonomously, while partnering closely with leadership, frontline teams and cross‑functional stakeholders to deliver measurable improvements at pace.
Key responsibilities:
- Deliver daily, monthly and ad hoc reports on Customer Experience (Cabin Crew) performance across multiple data sources
- Analyse performance, resource utilisation and cost drivers to identify efficiency opportunities
- Identify and lead initiatives that improve operational efficiency
- Interpret data and confidently present insights to internal stakeholders
- Develop financial models and assess performance against key business focus areas
- Report on employee and third party performance against KPI’s
- Contribute to the Cabin Crew AI vision and roadmap, including identifying priority use cases and supporting implementation
We're searching for someone with:
- Experience working as a Business Analyst in an operational or customer-focused environment
- Experience with AI Strategy, tool development or implementation (highly regarded)
- Strong comfort working autonomously while collaborating with other business units
- Proven capability building reports and dashboards with outputs easily interpreted at all levels
- Strong experience using Power BI and the Microsoft Office Suite
- Experience developing analytical frameworks and financial models to support business decision-making
- Excellent written and verbal communication skills, with the confidence to influence stakeholders
- Experience in aviation or a complex operational environment (highly regarded)
Your life at Jetstar is unlike any other:
- Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.
- Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
- Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We can’t wait to hear from you. Apply by Tuesday, 5 May 2026.
