Alpha Client and Product Solutions Managing Director

The State Street Alpha team is seeking an experienced Client Solutions Lead to drive solutions for our clients across all aspects of our Alpha Front to Back platform. Applicants should have a proven track record of understanding and aligning client requirements with enterprise solutions by collaborating with stakeholders including global business architects and product owners to identify business solutions that meet client and product outcomes. This role will be engaged from the start of any new client/prospect interaction, driving solutions and operating model design through the sales process, supporting the implementation to ensure the solution delivered is in line with expectations, and supporting the ongoing client relationship to ensure the client receives maximum value from the Alpha platform.  Applicants should be comfortable working in a high growth, complex, fast paced environment helping to drive the firm’s strategy and Alpha product capabilities. This role will have a particular focus on supporting clients with a mix of public and private assets and as such, applicants should have extensive experience of private markets assets and service requirements.

Key Responsibilities

• Act as a senior, trusted client partner, managing relationships, communication, and client sentiment throughout solution design and delivery

• Consult with Clients to understand their strategy, business objectives, operating model needs and challenges

• Provide subject matter expertise and industry experience to lead Alpha solution discussions

• Capture the current end to end model of the client, and articulate future Alpha value proposition including integration between all stakeholders and state of the art technology architectures

• Solution complex operating models based on detailed understanding of client scope, requirements and goals

• Where multiple solutions may be available, lead discussions and detailed analysis to ensure there is a rigorous review to determine the best solution for the client and the Alpha business

• Conduct in-depth analysis of client workflows to identify opportunities for optimization and automation

• Translate requirements into clear Business Requirement Documents (BRDs) and Business Solution Documents that bridge current state needs to strategic outcomes

• Work with teams across State Street to drive strategic alignment, identify challenges in operating model design and call out areas that may require technology builds and changes to the existing operating model

• Influence internal best practice on the approach to operating model design including decision tree criteria where State Street has more than one option to resolve a client requirement

• Grow your individual knowledge of Alpha and the broader State Street solution set such that you can engage across client types on a multi-product basis

• Provide support for Request for Information / Proposals and client presentations

• Ensure solutions align to Alpha product principles, long‑term standards, and scalability objectives

• Apply strong emotional intelligence to manage escalations, resolve tensions, and maintain momentum across internal teams and client stakeholders

• This is a sole contributor role, although will require extensive collaboration and influence across the organisation

What We Value

• Leadership and an ability to bring together teams across different levels and disciplines within the organization

• Exceptional communication and presentation skills, with the ability to distill complexity into clear, actionable narratives

• Curiosity, strong critical thinking, problem solving, decision making and relationship management skills

• Deep understanding of enterprise platforms, solution architecture, and large‑scale implementation delivery

• Proven grounding in Front Office or Private Markets within the Asset Owner / Superannuation segment

• Proven track record in designing and implementing complex solutions.

• Strong client relationship management skills, with the ability to build trust, credibility, and long‑term partnerships

• Demonstrated experience in the design, delivery and implementation of front, middle, back office and data solutions within the investment management industry

• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community

• Ability to translate business requirements into detailed technical requirements and vice versa

• Ability to work in a team environment, secure team and stakeholder buy-in, and motivate team to accomplish goals and objectives

Education & Preferred Qualifications

• Demonstrated experience working on large transformational programs

• Strong understanding of financial markets and investment management processes, including back office functions. Experience with front-to-back investment servicing and operations functions is preferred

• Knowledge of front and middle office technology is an advantage, such as Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace, etc.

• Experience with Agile software development, highly configurable systems and leading testing techniques

• Knowledge of Compliance, Performance, Risk and Analytics would also be an advantage

• Ability to travel across the region as required

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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