Jobs at State Street

Provides client-facing production management, administration, troubleshooting, monitoring, performance tuning, patching, upgrades, and operational support for Charles River IMS investment management systems. Responsibilities include database administration, user privileges, disaster recovery assistance, client transitions, vendor coordination, service improvement, automation, and periodic out-of-hours support.

Owns end-to-end management of Sev1 and Sev2 incidents across the APAC SaaS environment. Coordinates technical and operational teams, assesses business impact, leads executive and client communications, manages escalations, maintains incident records, and chairs post-incident reviews. Drives root-cause analysis, problem management, corrective actions, operational readiness, and continuous improvement. The role requires major-incident command experience, ITIL knowledge, strong stakeholder communication, financial-services domain familiarity, and periodic off-hours support.

The Business Analyst will manage product development and support, translating business needs into application requirements, focusing on data management and governance, and working closely with technology teams.

Implements, configures, tests, certifies, and supports FIX connections for Charles River Network clients. Troubleshoots issues, coordinates with clients and internal teams, manages enhancements, maintains network-service documentation and database information, and escalates complex problems. The role operates within a follow-the-sun support model, requires periodic off-hours support, and involves occasional customer-site travel for customization, testing, and troubleshooting.

Leads Level 3 escalation support for complex CRIMS technical, functional, and operational issues. Performs advanced troubleshooting across logs, databases, configurations, integrations, performance, and infrastructure; conducts root-cause analysis, recreates defects, designs workarounds, and escalates actionable findings to Product Engineering and QA. Leads critical incidents, supports hotfixes, improves monitoring and runbooks, manages a local support team, and supports new-product operational readiness. Periodic off-hours support is required.

Lead CRIMS implementations: gather and analyze client requirements, configure and tune the system, train users, test workflows, resolve defects, support go-live, advise on best practices, assist sales/proof-of-concepts, and document enhancement requests.