Jobs at State Street

Provides senior-level application support for Charles River investment management software. Responsibilities include troubleshooting complex issues, root-cause analysis, configuration, database administration, SQL and performance tuning, workaround testing, third-party integration support, customer training, issue tracking, documentation, and peer mentoring. The role requires financial markets knowledge, periodic off-hours support, and up to 5% annual travel.

Provide Level 3 technical support for complex CRIMS issues, leading critical incident response, troubleshooting logs and databases, root-cause analysis, defect reproduction, workaround design, and engineering escalations. Create evidence packs, Jira defects, runbooks, monitoring requirements, and operational controls while supporting hotfixes and new-product readiness. The role requires strong SQL, application support experience, financial-services knowledge, communication skills, and periodic off-hours support.

Provides Level 3 technical support for complex CRIMS issues, leading Sev1 incidents, advanced troubleshooting, root-cause analysis, defect reproduction, workaround design, and engineering escalations. Analyzes logs, database state, configuration, integrations, and performance; creates Jira defects, supports hotfixes, develops runbooks, defines monitoring controls, and improves operational readiness. The role requires financial-services technology experience, strong SQL and scripting skills, and periodic off-hours support.

Administer and improve Windows Server and Microsoft Azure infrastructure across production, disaster recovery, test, and client environments. Responsibilities include provisioning, monitoring, incident response, patching, vulnerability remediation, security hardening, backup and recovery, automation with PowerShell, privileged access support, documentation, and disaster recovery readiness. The role also supports client onboarding, infrastructure integrations, third-party platforms, change management, and after-hours maintenance while collaborating with global technical teams.

Owns end-to-end management of Sev1 and Sev2 incidents across the APAC SaaS environment. Coordinates technical and operational teams, assesses business impact, leads executive and client communications, manages escalations, maintains incident records, and chairs post-incident reviews. Drives root-cause analysis, problem management, corrective actions, operational readiness, and continuous improvement. The role requires major-incident command experience, ITIL knowledge, strong stakeholder communication, financial-services domain familiarity, and periodic off-hours support.

The Business Analyst will manage product development and support, translating business needs into application requirements, focusing on data management and governance, and working closely with technology teams.

Leads Level 3 escalation support for complex CRIMS technical, functional, and operational issues. Performs advanced troubleshooting across logs, databases, configurations, integrations, performance, and infrastructure; conducts root-cause analysis, recreates defects, designs workarounds, and escalates actionable findings to Product Engineering and QA. Leads critical incidents, supports hotfixes, improves monitoring and runbooks, manages a local support team, and supports new-product operational readiness. Periodic off-hours support is required.