Provide BAU support for advice systems including incident triage, defect investigation, and issue resolution. Analyze processes, document business and system requirements, support testing and change readiness, assist training and user enablement, collaborate with stakeholders, and drive continuous improvement through insights and adoption tracking.
About Us
We’re all here to deliver great retirement outcomes for our members. We have a long history with the University sector and today we’re a place where future-minded Australians can all come together. We have a track record of success and a culture focussed on being the best place to work in superannuation. We’ll achieve this by bringing our values to life in everything we do - genuine care, being better together and a passion for outcomes. We have a clear plan of what we need to do and want you to help lead that journey. UniSuper Advice is the Home for Advice Professionals. We provide members with trusted advice that supports confident financial decisions, through personal advice, digital solutions, education and strong partnerships with independent financial advisers. Our work is grounded in professionalism, collaboration, and better retirement outcomes for members.
Be part of a team shaping the future of advice systems and delivering meaningful impact for members.
The role
The Advice Systems Consultant supports the day-to-day performance and continuous improvement of advice systems through analysis, delivery support and stakeholder collaboration. Working closely with Product Owners, you will help ensure systems are stable, effective and aligned to evolving business needs.
- Provide BAU support including incident triage, defect investigation and issue resolution
- Analyse processes and document business and system requirements
- Support delivery activities including testing, coordination and change readiness
- Assist with training, user enablement and embedment of system changes
- Collaborate with stakeholders to support effective solution delivery
- Contribute to continuous improvement through insights and adoption tracking
About you
You bring strong analytical capability and a collaborative approach, with experience working across systems in BAU or change environments. You are organised, detail-oriented and motivated to build expertise in advice systems and processes.
- Experience working with enterprise systems or strong capability with willingness to learn
- Analytical and problem-solving skills with attention to detail
- Ability to clearly document requirements and support artefacts
- Strong communication and stakeholder engagement skills
- Exposure to regulated or risk-aware environments (desirable)
- Relevant business, technology or related qualification or equivalent experience
What We Offer
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:
- 17% superannuation contributions
- Flexible working arrangements
- Learning and career development opportunities
- $100 annual wellbeing voucher
It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements.
UniSuper Melbourne, Victoria, AUS Office
385 Bourke St, Melbourne, VIC, Australia, 3000
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