Jobs at Zendesk

Embed with strategic customers to design, build, and deliver production-grade AI/LLM solutions. Lead discovery, scoping, PoCs, integrations (APIs, data pipelines, RAG/vector DBs), production rollouts, and handoffs. Troubleshoot complex data/infra/model issues, collaborate with sales and product teams, and translate customer learnings into prioritized product improvements.

Lead end-to-end product strategy and roadmap for Zendesk's internal AI Platform, spanning SDKs, developer tooling, infrastructure, observability, evaluation, and agent lifecycle. Drive adoption across vertical teams, define agent-to-agent layer and registry, conduct user and industry research, and collaborate cross-functionally to translate AI platform needs into actionable requirements.

The Corporate Account Executive will drive revenue growth by acquiring new customers, manage relationships, and utilize AI insights for sales strategies. Responsibilities include nurturing accounts, conducting sales cycles, and collaborating across teams to optimize customer engagement.

Lead design for core platform initiatives, define direction for ambiguous problems, design AI-native interactions, prototype in code with agentic IDEs, translate complex workflows into scalable experiences, mentor designers, influence roadmap, and partner with Design Systems to evolve platform patterns.

Lead pre-sales technical strategy and solution architecture for Forethought AI on Zendesk. Scope and prototype integrations, design PoV trials, demonstrate AI/LLM workflows, advise enterprise customers on generative AI best practices, and translate solutions into SOWs for post-sales implementation.

Drive revenue growth by acquiring new commercial customers and expanding existing accounts in New Zealand. Manage full sales cycle for SaaS solutions, build executive relationships, and lead complex, value-based deals. Maintain pipeline and forecasts, leverage data insights for prospecting and retention, and collaborate with internal teams to exceed quarterly and annual targets.

The role focuses on generating sales leads, engaging with prospects in the Commercial/Enterprise market, and managing a sales pipeline. Candidates should be motivated and eager to succeed in technology sales without requiring previous experience.

Own and lead the Action Platform product vision and roadmap, collaborating with engineering, design, sales, and customers. Translate internal and external requirements into scalable platform solutions, define OKRs and success metrics, and drive delivery of features, integrations, and performance improvements to support high-volume rule executions and customer-facing use cases.