Jobs at Zendesk

Drive SMB revenue growth through new customer acquisition, account expansion, cross-selling, prospecting, and relationship management. Lead competitive SaaS sales cycles, present value propositions, negotiate and close deals, maintain pipeline accuracy in Salesforce, provide forecasts, exceed sales KPIs, and collaborate cross-functionally. The role requires managing multiple opportunities, developing territory plans, and nurturing customer relationships in a hybrid work environment.

Hunt into enterprise accounts across Australia & New Zealand, engage exec-level prospects to uncover CX and AI gaps, drive high-value outbound pipeline, qualify opportunities consultatively, partner with Account Executives/Product/Marketing, and manage pipeline. Hybrid role requiring onsite presence three days per week in Melbourne.

Hunt into high-growth SMB accounts across Australia & New Zealand, engage executive prospects to uncover CX and AI pain, drive targeted outbound pipeline, qualify opportunities consultatively, partner with Account Executives/Product/Marketing, and own pipeline. Hybrid role requiring on-site presence in Melbourne part of the week.

The role focuses on generating sales leads, engaging with prospects in the Commercial/Enterprise market, and managing a sales pipeline. Candidates should be motivated and eager to succeed in technology sales without requiring previous experience.

Own and lead the Action Platform product vision and roadmap, collaborating with engineering, design, sales, and customers. Translate internal and external requirements into scalable platform solutions, define OKRs and success metrics, and drive delivery of features, integrations, and performance improvements to support high-volume rule executions and customer-facing use cases.

Embed with strategic customers to design, build, and deliver production-grade AI/LLM solutions. Lead discovery, scoping, PoCs, integrations (APIs, data pipelines, RAG/vector DBs), production rollouts, and handoffs. Troubleshoot complex data/infra/model issues, collaborate with sales and product teams, and translate customer learnings into prioritized product improvements.

Lead end-to-end product strategy and roadmap for Zendesk's internal AI Platform, spanning SDKs, developer tooling, infrastructure, observability, evaluation, and agent lifecycle. Drive adoption across vertical teams, define agent-to-agent layer and registry, conduct user and industry research, and collaborate cross-functionally to translate AI platform needs into actionable requirements.

The Corporate Account Executive will drive revenue growth by acquiring new customers, manage relationships, and utilize AI insights for sales strategies. Responsibilities include nurturing accounts, conducting sales cycles, and collaborating across teams to optimize customer engagement.