Jobs at Xero

Own the marketing technology product: manage Salesforce lead architecture, CDP integrations, data pipelines, and LLM-driven initiatives. Partner with performance marketing, data engineering, and sales to deliver personalised campaigns, conversion APIs, and high-ROI technical roadmaps while leading engineering execution and executive reporting.

Lead design and implementation of AI research and production infrastructure. Mentor junior engineers, and collaborate to enhance data usability, solving complex technical challenges.

The People Experience Coordinator supports global People team operations, overseeing employee lifecycle processes and maintaining data integrity while handling employee queries.

Design and implement large-scale, production-grade distributed systems to power generative AI features. Own architecture, operational reliability, and technical debt. Collaborate with applied scientists to productionize ML/LLM models, mentor engineers, and improve data usability and engineering standards.

Manage end-to-end Board and committee operations: run Diligent board portal, coordinate agendas, minutes, logistics and in-person Board weeks across time zones, support Company Secretary on governance calendar items, update policies and drive process improvements.

Provide company secretarial support and corporate governance advice for a publicly listed tech company. Support ASX/SGX listing compliance, continuous disclosure, routine lodgements, and annual corporate actions. Assist board and subsidiary governance, prepare board packs and minutes, manage corporate records, capital flows and officeholder changes, and advise on governance best practice and process improvement across global subsidiaries.

Lead design and implementation of large-scale distributed production systems powering generative AI features. Own architecture, mentor engineers, manage technical debt, operationalize ML/LLM models, and collaborate with scientists to productionize research using Python, SQL, Spark/Dask, AWS, and Kubernetes.

Design, build, and operate an internal AI skills marketplace and distribution platform. Own end-to-end delivery from experimentation to production, create runbooks, monitoring, rollback plans, and provide guidance on authoring agent skills while collaborating with vendors and engineering teams.

Lead Xero's shared Data Engineering function to execute data and platform strategy, deliver reliable self-service and AI-first data platforms, embed governance-by-design, improve observability and operational health, grow senior leadership, and enable domain teams through reusable platforms, patterns and guardrails.

Provide frontline support to small business owners, bookkeepers, and accountants via phone, email, and chat. Use accounting fundamentals to resolve queries, perform proactive outreach, and escalate when needed. Help customers realize Xero's value, meet quality and turnaround targets, and collaborate across teams to improve service.

Provide multi-channel customer support and proactive outreach to small business customers and accountants, resolving queries with empathy, using Salesforce and modern tools including Generative AI, meeting service levels and quality targets in a hybrid, shift-based schedule.

As an Engineering Manager, lead a team to enhance Xero's front end using modern technologies, focusing on team development and product delivery excellence.

The Engineering Manager will lead software delivery teams, champion AI workflows, resolve technical challenges, and enhance engineering practices to meet business goals.

The VP of Global Content will lead strategy and execution of content initiatives globally, manage a large team, ensure alignment with business goals, and leverage AI for efficient content production and measurement.

As a Senior Engineer, you'll develop AI workflows, lead delivery of AI agents, and integrate systems while collaborating with business teams to automate processes.

The Principal Software Engineer will lead mobile application development, bridge technical and product strategies, and ensure engineering excellence at Xero.