Jobs at Xero

Lead strategy and execution for Xero’s AI Shared Services platform, including eventing, communications, search, and related reusable capabilities. Define the domain roadmap, establish success metrics and dashboards, build stakeholder relationships, and drive adoption across product and engineering teams. The role requires managing interdependent platform products, applying technical fluency across distributed systems and cloud environments, making investment cases, navigating ambiguity and dependencies, and growing high-performing people and teams.

Provides phone, email, and chat support to small business owners, bookkeepers, and accountants using Xero. Resolves accounting-related customer queries, conducts proactive outreach, builds customer trust, and identifies when escalation is needed. The role also involves meeting service quality and turnaround targets, collaborating across teams, and helping improve support through accounting knowledge, Salesforce, generative AI, and new technology.

Serve as first point of contact for small business owners, bookkeepers, and accountants via phone, email, and chat. Use accounting fundamentals and Salesforce to resolve issues, run proactive outreach campaigns, escalate when needed, and help customers get more value from Xero. Meet quality and turnaround targets and complete an initial in-office training period.

Provide phone, email, and chat support to small business owners, bookkeepers, and accountants using Xero. Resolve accounting and product queries, conduct proactive outreach, identify appropriate next steps, and escalate when needed. Build customer trust through clear communication, sound judgment, patience, and problem-solving. Work toward quality and turnaround targets while developing accounting knowledge and adapting to new technologies, including generative AI.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales metrics, and maintain Salesforce records. Use consultative communication to identify customer needs, explain product benefits, meet activity targets, and optimize outreach messaging in collaboration with Marketing, Data Science, and Customer Success teams.

Own the customer journey from initial contact through the first 90 days. Handle inbound leads, conduct discovery conversations and product demonstrations, guide customers through setup and adoption, and deliver individual or group onboarding sessions covering invoicing, bills, payments, and bank feeds. Manage a personal pipeline, drive subscription activation and conversion, and coordinate handoffs to ecosystem partners and customer success teams.

Build internal tooling and platform improvements for database reliability. Split time between software engineering and database operations: monitoring, observability, performance tuning, incident response, migration to RDS/Postgres, and automating fleet management to improve resilience and developer efficiency.

Lead end-to-end data science projects for Payroll: frame problems, build experiments, productionise ML models, measure AI product outcomes, and mentor junior scientists. Work cross-functionally with product, engineering and design to improve conversion, retention and product outcomes using modern data stacks and AI automation.

Develop and deploy machine learning products and services by translating complex business problems into applied research programs. Build robust data pipelines and reusable code in Python or Scala, develop and evaluate applications involving NLP, computer vision, and LLMs, and monitor algorithms at scale. The role also involves managing research risks, collaborating cross-functionally, mentoring colleagues, communicating complex findings, and raising scientific and engineering standards.

Lead engineering team to modernize C#/.NET and React codebases, design scalable distributed systems on cloud (AWS), integrate agentic AI/LLMs into workflows and products, improve CI/CD, reliability and incident response, mentor engineers, and drive cross-functional technical strategy.

Lead web strategy to align marketing and product goals, translating design into technical requirements, prioritizing web backlog, optimizing user journeys via analytics/CRO, evolving CMS and component libraries, conducting design QA, and coordinating cross-functional delivery with engineering and product.

Senior Search Engineer responsible for maintaining and scaling Xero’s global search platform, supporting hundreds of millions of documents with 99.9% uptime. The role includes contributing to a multi-year platform rebuild, developing search capabilities, collaborating on ingestion pipelines, reviewing code, leading projects, and partnering with engineering, product, and infrastructure teams. Experience with production search systems and strong software engineering fundamentals is required; data or AI tooling experience is advantageous.

Leads ML and platform engineering teams building scalable, production-grade machine learning infrastructure. Responsibilities include coaching engineers, guiding architecture and engineering trade-offs, improving MLOps maturity and observability, translating business goals into delivery plans, managing roadmaps, maintaining system health, and supporting production incidents through code review, debugging, or hands-on development. The role supports AI products including conversational GenAI, automated bank reconciliation, document capture, and cash-flow forecasting.

The Engineering Manager will lead software delivery teams, champion AI workflows, resolve technical challenges, and enhance engineering practices to meet business goals.

Lead technical initiatives to enhance engineering excellence, mentor teams, simplify challenges, and advocate for cloud-native architectures and DevOps practices.

Lead a distributed data engineering team to design, build, and maintain core data models and real-time data flows on an AWS/Snowflake platform. Balance strategic architecture and hands-on delivery, manage risks and dependencies, establish SLOs and DataOps practices, and coach senior engineers to improve platform quality and performance.

Lead product strategy for core cloud platform capabilities, manage and mentor product managers, drive architectural transformations (agent-first platform, multi-region cloud), modernise databases to managed cloud services, define customer journeys, and collaborate with cross-functional stakeholders to prioritise and deliver scalable infrastructure features.

As a Senior Engineer, you'll develop AI workflows, lead delivery of AI agents, and integrate systems while collaborating with business teams to automate processes.

Provide expert HR advice and manage a caseload of performance matters (including PIPs and disciplinary processes) across NZ and Australia. Draft and quality-check performance documentation, coach people leaders on performance conversations, and use case insights to spot trends and recommend proactive interventions.

Senior mobile engineer for the Xero Accounting App delivering high-velocity, scalable, secure mobile features. Lead technical design, use AI to improve productivity, maintain system health, automate operations, participate in incident response, and mentor teammates to uphold engineering excellence.