Search the 22 jobs at Xero

The Lead Product Manager will oversee AI product development, manage product roadmaps, collaborate with stakeholders, and ensure customer needs are addressed. The role requires leading cross-portfolio initiatives and mentoring team members to improve product practices.

The Lead Product Manager will manage Xero's Ecosystem Embed Platform, collaborating with engineering, design, and marketing teams. They will focus on creating a scalable API platform to integrate partner functionalities within Xero's products, driving product strategy through the entire lifecycle while ensuring alignment across products and teams.

As a Senior Data Scientist at Xero, you will solve complex problems using scientific methods and collaborate with cross-functional teams to develop data-driven products. Responsibilities include data wrangling, experimentation, coding, and maintaining data pipelines.

As a Senior Engineer at Xero, you will work with Xero's Catalyst Engineering team to enhance developer enablement and platform engineering. Your role involves utilizing various technologies like .Net, AWS, Kubernetes, and CI/CD tools to support the engineering quality approach and drive AI tool adoption across the company.

The Design Researcher will lead complex research projects utilizing quantitative and qualitative methods to measure user experience and derive actionable insights. Responsibilities include planning and conducting research studies, analyzing data, synthesizing findings into narratives, and collaborating with product teams to integrate insights into product decisions.

The Head of Engineering - Data at Xero leads multiple engineering teams to develop and enhance data capabilities and services, ensuring alignment with Xero's engineering standards and strategic objectives while fostering a collaborative and knowledge-sharing environment.

The Senior Manager, Customer Communications ANZ, will lead customer and partner communications, enhancing connections and showcasing Xero's value. Responsibilities include bridging teams, simplifying complex information, preparing keynote content for events, and advocating for ANZ communication needs while supporting team excellence.

As a Team Lead in Data Engineering, you are responsible for leading a team that builds robust and optimized data pipelines. You will ensure timely delivery of goals while maintaining quality standards, drive improvements in data quality, and manage various stakeholder requirements.

The Lifecycle Marketing Lead will enhance Xero's global small business lifecycle and engagement strategy, focusing on personalized customer journeys to optimize engagement and conversion. Responsibilities include utilizing Salesforce Marketing Cloud for insights, leading lifecycle programs aligned with business goals, and analyzing marketing performance to drive continuous improvement.

Lead the Identity & Auth Team at Xero, overseeing two pods of developers, promoting teamwork, facilitating strong engineering practices, and ensuring high-quality software delivery. Collaborate with product managers to set delivery plans and tackle technical challenges in a microservices environment.

The Promo and Offers Manager at Xero will develop and execute promotional strategies to attract and retain customers, working closely with marketing, product, and sales teams. Responsibilities include monitoring and reporting on promotions, optimizing offers through testing and analysis, and improving targeting and effectiveness through segmentation.

As a Project Lead at Xero, you'll manage a team of Project Managers and Project Coordinators, driving professional development, and supporting high-quality project delivery. You'll develop project management resources, lead strategic project execution, and enhance operational processes to ensure successful outcomes aligned with Xero’s objectives.

As a Customer Experience People Lead at Xero, you'll lead and empower a team of Customer Experience Specialists to deliver exceptional support to small business owners and their accounting advisors. You'll collaborate with global teams, coach for high performance, manage workforce planning, and champion customer satisfaction while influencing business changes based on customer feedback.

Design, build, and deliver tailored solutions to enhance and support the use of Intercom and other SaaS-based technologies. Provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users. Collaborate with teams to improve customer engagement and develop integration solutions. Engage with Intercom representatives and own end-to-end outcomes for Intercom roadmap.

Head of Product role at Xero within the practice management area, responsible for leading multiple product areas, driving product strategy, managing partnerships, and developing a team of product managers.

As a Senior Account Manager at Xero, you will manage and grow relationships with large and mid-tier Accounting Partners, helping them execute digital strategies to migrate clients to the Xero platform. This role entails extensive travel, overseeing sales performance, and driving online strategy while maintaining regular communication with partners to ensure their success.

As a Senior Product Designer at Xero, you'll design meaningful experiences for mobile applications, engaging with product and technology teams on large projects, conducting user research, creating prototypes, and ensuring design consistency and quality across your product portfolio.

The Senior Engineer - Data Reliability will engage with product teams to consult on architectural decisions, tackle complex engineering problems, and promote a culture of continuous improvement. The role involves providing real-time support for customer-facing applications, managing scalable data platforms, and participating in incident response. It requires strong ownership, collaboration, and communication skills, along with a deep understanding of database technologies.

The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.

Responsible for crafting and communicating a cohesive long-term design vision for beautiful new products at Xero. Partner with design, product, and engineering leaders to define design direction, set standards, and grow design capabilities within the team.