Search the 28 jobs at Xero

The Technical Product Manager for Observability will define and implement the observability strategy at Xero, collaborating with SRE and engineering teams to enhance monitoring, logging, and development practices. The role includes managing vendor relationships, optimizing tool usage, and advocating for continuous improvement in observability practices across the organization.

As a Senior Software Engineer at Xero, you will integrate Syft Analytics into Xero's ecosystem, develop reliable and scalable solutions, mentor team members, and drive process improvement while ensuring high-quality software delivery.

As a Learning & Development Specialist at Xero, you will design and implement effective and engaging learning experiences for customer experience teams. Your role includes collaborating with stakeholders, assessing learning requirements, and maintaining high standards in learning programs, with a focus on continuous improvement and adaptation to changing environments.

As a Software Engineer at Xero, you'll integrate Syft Analytics into their ecosystem, build scalable and reliable software, and create analytics solutions that transform complex data into actionable insights. You'll collaborate closely with your team while focusing on high-quality output and leveraging modern development tools, especially in the cloud space.

As the Head of Data Science, you will lead the Marketing Data Science, Analytics & Insights team. You will be responsible for overseeing data analysis, predictive modeling, and driving innovative analytics practices. Collaboration across teams to enhance decision-making and shape marketing strategies will be key components of your role, along with mentoring a team of data scientists and fostering a data-driven culture.

As the Data Enablement Lead at Xero, you will drive the development of data products and applications, collaborating with cross-functional teams to enhance customer and marketing strategies. You will work with marketing, sales, and other stakeholders to leverage data for actionable insights, ensuring robust and predictable operation of data tools.

The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.

The Problem Management Engineer at Xero will spearhead Post Incident Actions to uphold reliability, analyze incident data to foresee trends, and build automation for incident detection. Responsibilities also include chairing Post Incident Review meetings and tracking resolutions through documentation and completion of assigned actions.

The Lead & Senior Site Reliability Engineers at Xero will manage incident processes, lead technical responses to high-severity issues, drive improvements in service reliability, and implement scalable frameworks. They will also train teams and collaborate with product teams to enhance operational efficiency.

As a Team Lead in Data Engineering, you will lead data engineers in developing and optimizing data pipelines, ensuring high-quality data architectures and processing, and managing stakeholder interactions to deliver on organizational data strategies.

As a Senior Product Designer at Xero, you will create enabling and meaningful user experiences for small businesses, working closely with cross-functional teams. Responsibilities include conducting research, developing design frameworks, creating prototypes, and collaborating with design and development teams to ensure consistent and effective design solutions.

The Customer Experience Specialist at Xero provides exceptional support to small business owners, accountants, and bookkeepers. Responsibilities include resolving queries, offering advice on product usage, and sharing customer feedback for improvements. The role is dynamic, requiring adaptability, collaboration, and strong communication skills to ensure a positive customer experience.

As a Principal Product Designer at Xero, you will define and guide the design vision and direction for products, ensuring high-quality design outcomes. You will influence cross-discipline teams, work closely with stakeholders, and evolve design practices to enhance product experiences.

The People Experience Business Partner will create and implement strategic HR initiatives for a global portfolio, support senior leaders, and drive people programs. Responsibilities include coaching, resolving employee issues, providing HR advice, and collaborating on workforce planning and talent development. The role demands a strong understanding of HR disciplines and experience in influencing senior stakeholders.

Lead product marketing initiatives for Xero's UK Payroll product, collaborating with various teams to understand market needs and develop effective marketing strategies and communications that resonate with small businesses and their advisors.

As SEO Manager at Xero, you will develop and implement strategies for organic growth across all search engines, collaborating with internal teams and agencies, managing keyword intelligence, and monitoring performance metrics in alignment with industry trends.

As a Senior Integrated Producer at Xero, you'll collaborate with marketing teams to manage project roadmaps, ensuring timely delivery and high-quality results. You will oversee production processes, coordinate with stakeholders, and foster a positive creative culture while managing budgets and resources efficiently.

As a Lifecycle Marketing Lead, you will develop and execute marketing strategies that enhance customer engagement and drive revenue in the partner channel, leveraging various marketing tools and strategies for impactful communication journeys. Collaborating with cross-functional teams, you will analyze customer metrics and innovate lifecycle programs ensuring alignment with business goals.

As a Lifecycle Marketing Specialist at Xero, you will support the execution of global lifecycle and engagement strategies. Your role involves driving customer lifecycle programs, designing effective communication journeys, leveraging data and insights, executing projects, and analyzing performance against objectives.

The Head of Engineering - Data at Xero will lead multiple engineering teams to develop and enhance data capabilities and services. Responsibilities include collaborating with leadership for strategic planning, ensuring compliance with engineering standards, mentoring engineering leaders, and driving continuous improvement in data quality and practices.