Jobs at Xero

Leads two database reliability engineering teams across Australia and New Zealand. Owns database infrastructure modernization, AI DBA platform delivery, migrations to Amazon RDS, and transition from SQL Server to Aurora Postgres. Coaches experienced engineers, manages large-scale technical transformations, improves incident response and database operations, and partners with product and technical teams to enable greater database ownership.

Leads multiple engineering teams responsible for payment products and platform capabilities. Sets engineering strategy, architecture, roadmap, reliability, security, and operational excellence priorities while partnering with Product and Design. Develops engineering managers and technical leaders, drives predictable delivery, manages technical trade-offs, champions AI-enabled engineering practices, and builds an inclusive, high-trust culture for globally scaled payment systems.

Site Reliability Engineer responsible for improving reliability across Xero’s global platform. The role involves building Kubernetes operators and automated tooling, enhancing AWS telemetry and alerting, implementing chaos engineering, load shedding, and rate limiting, and coordinating incident management and post-incident reviews. The engineer partners with product and infrastructure teams to design resilient systems, diagnose distributed-system issues, and apply sustainable reliability improvements.

Build and operate AI enablement platforms, internal skills marketplaces, and AI tool distribution systems used by engineering teams. Develop agent skills and remediation agents, establish AI engineering best practices, and manage production reliability through monitoring, runbooks, and rollback planning. Collaborate with AWS, Microsoft, and GitHub on early-access technologies while influencing technical direction and supporting a growing AI-focused team.

Designs, builds, deploys, monitors, and supports workflows and integrations using platforms such as SnapLogic and Tray. The role involves translating stakeholder needs into robust automated solutions, applying engineering standards for source control, observability, error handling, retries, and change management, and participating in quality reviews, incident response, and on-call support. The engineer will also help establish standards and practices for a new integration team.

Build and support platform systems that create test environments and provide reliable test data for engineering teams. Develop Golang services and infrastructure using Terraform, AWS, Kubernetes, EC2, and Lambda. Improve testing workflows, shorten feedback loops, support legacy and modern systems, communicate across teams, and participate in an on-call rotation.

Lead the architecture and development of modern React, Next.js, and TypeScript customer-facing web experiences. Design a high-performance, accessible multi-site platform integrating Salesforce Experience Cloud, headless CMS capabilities, and AWS infrastructure. Guide migration of high-traffic sites, establish target architecture, coach engineers, and lead an engineering pod. Partner with Product, Marketing, and Support while exploring AI-powered and agentic customer experience solutions.

Leads Xero’s global growth content organization and redesigns its content operating model for an AI-native future. Owns content strategy across the funnel, establishes test-and-learn practices, connects content performance to business outcomes, improves brand consistency and channel fit, and develops a high-performing global team. Partners across marketing, product, analytics, sales, communications, SEO, and regional teams within a complex global matrix.

Engineer AI-enabled automation, integrations, workflows, and guardrails across Xero’s Atlassian, Google Workspace, Slack, and internal AI ecosystem. Own production systems, solve complex technical challenges, improve reliability, contribute to architecture and engineering standards, maintain documentation, and support or mentor teammates. The role requires hands-on scripting, API and integration design, cloud productivity systems expertise, security awareness, and strong communication in a hybrid Vancouver-based team.

Develop positioning, messaging, go-to-market plans, lifecycle campaigns, customer proof points, and advocacy programs for Xero’s Accountant & Bookkeeper Platform. The role focuses on Workpapers, tax, compliance workflows, and Agentic Tax across Australia, New Zealand, the UK, US, Canada, and other markets. It requires translating complex accounting, tax, audit, and compliance capabilities into clear customer value while aligning product, regional, compliance, tax, and customer teams.

Leads Xero’s internal AI transformation and strategic programs from opportunity scoping through implementation and adoption. Responsibilities include structuring ambiguous problems, developing recommendations and business cases, translating AI goals into requirements and delivery plans, coordinating technical and non-technical stakeholders, and driving measurable outcomes. The role also involves commercial decision-making, cross-functional influence, mentoring, and supporting operating model and technology transformation.

Shape technical strategy for Xero’s payments products and platform portfolios, influencing architecture, engineering standards, and scalable distributed systems across 40–50 engineers. Partner with senior stakeholders, remain hands-on with design and code, guide decisions on legacy systems, mentor senior engineers, and lead initiatives involving payment rails, APIs, cloud platforms, AI-powered workflows, and global transaction infrastructure.

Shape technical strategy for Xero’s Payments Products and Payments Platform portfolios. Design scalable, resilient distributed systems, guide architecture across 40–50 engineers, evaluate legacy systems for extension or migration, and remain hands-on with technical work. Collaborate with product and senior engineering stakeholders, mentor Staff and Senior engineers, establish engineering standards, and support payment platform modernization, AI-powered workflows, global rails, and growth experimentation.

Own the global affiliate channel for Xero and Melio, managing publisher relationships, campaigns, budgets, tracking, attribution, reporting, and optimization. The role will grow affiliate programs across Australia, the UK, and the US; collaborate with engineering, data science, product, and brand teams; and develop AI-powered tools and automation to scale customer acquisition and improve lifetime value and first-time payer outcomes.

Leads Xero’s global employment legal strategy and advises executives and people leaders on workforce strategy, restructures, investigations, disputes, labor law, and organizational change. Establishes global legal frameworks, playbooks, escalation paths, and self-service resources; manages complex claims, regulatory inquiries, M&A employment matters, and external counsel. Partners across regional Legal, Employee Relations, and risk teams while using technology and AI to create scalable legal support.

Leads global strategy and operations initiatives for a six-month transformation role. Responsibilities include enterprise transformation, AI-enabled workflow improvements, operating model redesign, organizational health assessments, executive decision support, cross-functional alignment, and operational execution. The role requires translating ambiguous business challenges into structured recommendations, improving accountability and decision-making, and partnering with senior leaders across a global technology organization.

Lead global product marketing for Xero Payments, including bill and invoice payments. Define customer value propositions, positioning, messaging, launch strategies, enablement, and growth initiatives. Partner with Product, Strategy, Design, Analytics, Lifecycle, Sales, and regional teams to assess market opportunities, improve adoption and revenue, and develop measurable customer lifecycle experiments across geographies.

Build and operate Xero’s enterprise Salesforce platform through hands-on development, code reviews, design reviews, incident response, proofs of concept, security improvements, CI/CD automation, release engineering, observability, and agentic change management. The role partners across engineering teams, writes technical documentation, sets platform standards, supports production reliability, and mentors senior engineers while maintaining high deployment and uptime standards.

Maintain and evolve Xero’s large-scale search infrastructure, supporting 50+ million documents, 400TB of data, and 99.9% uptime. Contribute to a search platform modernization project, cluster maintenance, ingestion pipeline integration, and search partnerships. Collaborate with product, architecture, and platform teams while developing search engineering expertise through code reviews and progressively more complex work.

Lead complex security investigations and medium- to high-impact incident response as an Incident Commander. Coach junior analysts, conduct post-incident reviews, improve detections and runbooks, and coordinate security initiatives. Build automations and AI-assisted workflows with appropriate guardrails, collaborate with detection engineers, apply threat intelligence, and communicate clearly with customers and internal stakeholders. The role operates in a global follow-the-sun team with shared after-hours on-call responsibilities.