Jobs at Xero

Design and build scalable data solutions spanning ingestion, modelling, pipelines, and platform infrastructure. Own complex technical problems, improve data quality and self-service capabilities, and operate production systems with monitoring and incident response. Use Snowflake, dbt, Prefect, AWS, Terraform, and Flink to develop reliable data platforms and real-time products. Collaborate with product, security, engineering, and data-consuming teams while promoting automation, testing, CI/CD, and modern engineering practices.

Build and maintain large-scale Android and cross-platform mobile applications for Xero’s payroll product. Responsibilities include Android performance, accessibility, testing, release management, API and service development, architectural decision-making, technical leadership, code reviews, mentoring, and collaboration with iOS and backend engineers. The role also involves adopting AI-assisted development practices while maintaining security, privacy, reliability, scalability, and strong customer-focused outcomes.

Maintain and evolve Xero’s large-scale search infrastructure, supporting 50+ million documents, 400TB of data, and 99.9% uptime. Contribute to a search platform modernization project, cluster maintenance, ingestion pipeline integration, and search partnerships. Collaborate with product, architecture, and platform teams while developing search engineering expertise through code reviews and progressively more complex work.

Lead complex security investigations and medium- to high-impact incident response as an Incident Commander. Coach junior analysts, conduct post-incident reviews, improve detections and runbooks, and coordinate security initiatives. Build automations and AI-assisted workflows with appropriate guardrails, collaborate with detection engineers, apply threat intelligence, and communicate clearly with customers and internal stakeholders. The role operates in a global follow-the-sun team with shared after-hours on-call responsibilities.

Drive small-business revenue growth through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales activity and metrics, maintain Salesforce records, and optimize messaging based on customer insights. The role requires consultative communication, proactive prospecting, pipeline management, and collaboration with Marketing, Data Science, and Customer Success teams in a hybrid work environment.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote Stripe, GoCardless, and other financial integrations; manage account pipelines, track conversion metrics, maintain Salesforce records, and optimize messaging. The role requires consultative communication, consistent performance against activity targets, and collaboration with Marketing, Data Science, and Customer Success teams.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales metrics, and maintain Salesforce records. Use consultative communication to identify customer needs, explain product benefits, meet activity targets, and optimize outreach messaging in collaboration with Marketing, Data Science, and Customer Success teams.

Leads capability development for Product and Technology teams by building skills frameworks, upskilling programs, internal mobility pathways, and outcome-based metrics. Partners with engineering, product, design, security, data science, senior technical leaders, and People Experience to identify capability gaps and align development initiatives with business goals. Focuses on AI/ML and emerging technology needs, employee growth, retention, delivery velocity, and time-to-productivity.

Build and improve developer-first platform tools, engineering workflows, delivery systems, and unified tooling for thousands of engineers. Solve complex cross-organizational technical challenges, scale AI-native development practices, influence senior stakeholders, and mentor engineers through collaboration and technical leadership. The role is distributed across Australia and New Zealand with quarterly in-person sessions.

Develop and maintain Salesforce platform features using Apex, Lightning Web Components, SOQL, and declarative tools. Support connected sales tools, managed package upgrades, integrations, monitoring, SLOs, sandbox refreshes, and production deployments. Collaborate with cross-functional stakeholders, improve scalability and engineering practices, respond to incidents, investigate root causes, and contribute to quality assurance through TDD and trunk-based development. Mentor colleagues and communicate technical concepts clearly while balancing customer outcomes, delivery speed, and engineering quality.

Leads two database reliability engineering teams across Australia and New Zealand. Owns database infrastructure modernization, AI DBA platform delivery, migrations to Amazon RDS, and transition from SQL Server to Aurora Postgres. Coaches experienced engineers, manages large-scale technical transformations, improves incident response and database operations, and partners with product and technical teams to enable greater database ownership.

Lead data and AI governance initiatives by evolving governance frameworks, creating practical guidance, delivering literacy programs, and partnering with technical, privacy, regulatory, risk, and business teams. The role focuses on responsible AI adoption, data stewardship, quality, lineage, transparency, explainability, bias mitigation, regulatory alignment, and translating policy into scalable technical and operational practices.

Owns customer-facing incident management from investigation and impact assessment through resolution and post-incident reviews. Coordinates engineering, product, support, leadership, and regional teams during major and minor incidents; manages stakeholder communications; leads short- and long-term remediation; and improves incident processes, registers, and prevention strategies to reduce recurrence and customer disruption.

Build and operate AI enablement platforms, internal skills marketplaces, and AI tool distribution systems used by engineering teams. Develop agent skills and remediation agents, establish AI engineering best practices, and manage production reliability through monitoring, runbooks, and rollback planning. Collaborate with AWS, Microsoft, and GitHub on early-access technologies while influencing technical direction and supporting a growing AI-focused team.

Lead Xero’s global Paid Search program by building AI-powered automation, bidding, optimization, reporting, and workflow systems. Partner with Data Science, Marketing Technology, Product, CRO, and Performance Marketing teams to improve SEM scalability and decision-making. Explore emerging search technologies, validate automated solutions, translate technical concepts for senior stakeholders, and mentor SEM specialists while driving measurable commercial growth.

Leads Xero’s global data science, analytics, ML, and AI strategy across multiple product areas. The role manages and scales a multidisciplinary organization, advises executive leadership, oversees AI governance, model risk, data quality, privacy, experimentation, and enterprise data architecture, and drives AI-powered products including chatbots and agentic workflows. It also establishes operating models, develops leaders, manages strategic risks, and partners cross-functionally to deliver company-wide data and AI impact.

Build trusted relationships with accounting firms and advise them on adopting Xero and digital accounting strategies. Apply accounting expertise to understand practice needs, recommend practical technology solutions, guide digital transformation, and support partner growth within an assigned territory. The role emphasizes consultative relationship building, problem-solving, autonomy, and career development rather than traditional sales experience.

Serve as a trusted technical advisor to accounting and bookkeeping practices. Partner with sales teams to scope solutions, design workflows, deliver tailored product demonstrations, guide cloud implementations and migrations, and support adoption. Translate complex requirements into scalable strategies, identify risks, resolve sales-cycle roadblocks, and share market insights with product and engineering teams.

Own the customer journey from initial contact through the first 90 days. Handle inbound leads, conduct discovery calls and product demonstrations, convert prospects, and guide small business owners through Xero setup and adoption. Lead individual and group onboarding sessions covering invoicing, bills, payments, and bank feeds. Manage a personal pipeline, meet conversion targets, and coordinate handoffs to ecosystem partners and customer success teams.

Lead modernization of a global marketing data platform by replacing legacy architecture, unifying fragmented data sources, and embedding AI into data products and workflows. Translate commercial strategies into technical requirements, prioritize incremental product delivery, collaborate with engineering and applied science teams, and deliver reporting improvements for sales, marketing, and customer support.