Teams at Toll Group

Manage end-to-end relocation cases for Australian Defence Force members and their families. Serve as the primary contact, explain service scope and relocation processes, administer Defence relocation policies and entitlements, ensure compliance with client requirements, resolve escalations, and respond to telephone and email enquiries. The role requires strong communication, attention to detail, policy interpretation, time management, and proficiency with Microsoft applications.

Support relocation of Australian Defence Force members and families by providing end-to-end case management or administrative support, ensuring policy compliance, entitlement administration, stakeholder communication, and responding to routine enquiries.

Lead end-to-end solution design and delivery across ServiceNow, Workday, and Salesforce. Configure and deploy platform solutions, own architecture, governance, and release management, run workshops and design reviews, manage offshore delivery partners, mentor teams, identify technical debt, and contribute to platform and AI roadmaps.