Jobs at RLDatix

Provides frontline customer support through phone and ticketing channels. Responsibilities include ticket triage, categorization, queue management, troubleshooting routine and semi-routine application issues, documenting resolutions, escalating complex problems, and using knowledge bases, automation, and AI-powered tools to improve first-contact resolution. The role supports enterprise Windows environments and SaaS applications while identifying recurring issues and contributing to service improvements.

Coordinate APAC and global marketing campaigns, content, social and digital activity, events, lead management, and reporting. Draft and adapt marketing materials, maintain campaign plans and calendars, coordinate stakeholders and suppliers, manage event logistics, and support lead cleansing, segmentation, routing, and nurture processes across HubSpot and Salesforce. The role requires strong organization, writing, editing, communication, and multitasking skills, with approximately 2–3 years of marketing or communications experience.

Coordinate end-to-end data acquisition, movement, and validation for Azure-based archival/migration programs. Manage access, ETL/UDP pipelines, QA, defect resolution, tracking, and stakeholder coordination to ensure production-ready datasets and cutover readiness.

Deliver end-to-end SaaS workforce management implementations, including requirements gathering, platform configuration, workflow design, testing, training, change management, adoption, and go-live support. Build customer relationships, resolve delivery challenges, document best practices, identify automation opportunities, optimize processes, and report on project progress, budgets, timelines, and resource usage.