Jobs at REA Group

Lead media relations and corporate communications for REA Group: write media releases, pitch journalists, develop briefing materials, manage external presentations and owned digital channels, support annual report production, and coordinate website digital agency and media monitoring to protect and promote corporate reputation.

Lead and develop a Customer Success team to drive adoption, retention and commercial outcomes. Own portfolio performance, coach consultants, translate voice-of-customer into product and commercial improvements, and collaborate across Sales, Product and Marketing to deliver measurable customer ROI.

Lead studio operations for Customer Marketing: design workflows, traffic and resourcing, brief intake and quality control, stakeholder liaison, process improvements, and first-round creative feedback to enable high-volume, high-quality delivery.

Provide administrative and calendar support to Global Technology leadership including diary management, travel bookings, event coordination, invoice and purchase order processing, team communications, and continuous process improvements. Act as a cultural and confidential support resource and assist the Executive Assistant to the CTO as needed.

Manage and grow relationships across a defined territory, identify upsell opportunities, maintain 100% product retention, drive product usage via business reviews, hand off qualified leads to Hive specialists, and meet revenue and renewal targets while collaborating closely with Sales, Customer Success, Support and Sales Support.

Lead a cloud engineering squad (Polaris) to deliver cost-efficient, compliant cloud operations. Drive roadmap delivery, maintain engineering and operational quality, grow a high-performing team through coaching and recruitment, and deliver automation, guidance and custodianship across platform services.

Lead acquisition, conversion and retention product strategy for PropTrack Mortgage Solutions. Run customer research and data analysis, define roadmaps, prioritise features, manage cross-functional delivery, set up experiments (A/B tests, AI pilots), and partner on GTM, pricing and commercial outcomes to improve funnel metrics.

Lead technical and enterprise SEO initiatives across product, design, marketing and engineering to grow organic search audience and market share. Advise product teams, mitigate SEO risks, solve complex SEO problems, influence senior stakeholders, and champion SEO best practices across the business while fostering a high-performing team culture.

Lead pricing strategy and commercial analysis for New Homes, Media and Commercial. Build and test commercial models, partner with Product and Sales, influence senior stakeholders, monitor market dynamics, and translate data into pricing recommendations that drive revenue and margin outcomes.

Design, build, operate and improve internal AI platform capabilities and shared agentic components. Deliver services, APIs, workflows and tools, provide production support and on-call participation, shape technical design, and collaborate with product, design, and engineering to make platforms reliable, secure, observable, and scalable while adopting AI-assisted tools and agentic orchestration patterns.

Lead end-to-end scoping and implementation of enterprise franchise and ownership-group deals. Manage cross-functional pre‑sale scoping, run customer working groups, design scalable rollouts, maintain governance, define success metrics, and coach teams to embed programs and realise commercial outcomes.

The Customer Support Consultant resolves customer issues through phone, email, and web chat while providing support in a fast-paced environment and enhancing customer experience.