Teams at Probe CX

Manage customer and B2B account inquiries across calls, chat, email, social media, and SMS. Responsibilities include maintaining customer records, processing orders, communicating with stores, handling complaints, supporting promotions, nurturing customer relationships, and escalating critical issues. The role requires strong communication, resilience, adaptability, technology proficiency, and customer-focused problem solving. It is full-time, Melbourne-based, Monday through Friday, with occasional offsite customer visits.

Lead consolidation of siloed Australian L&D into a centralized Centre of Excellence. Standardize frameworks, mentor and transition 4–6 training managers, implement enterprise LMS and AI simulation training, and act as the L&D advisor for stakeholders, clients, and executive forums to optimise speed-to-competency and drive change.

As a Salesforce Technical Consultant, you'll design, develop, and support Salesforce solutions, ensuring quality delivery while collaborating with team members on various technical aspects.