Jobs at Menlo Security Inc.

Serve as a strategic, technical customer success lead for enterprise and mid-market accounts. Drive adoption, retention, renewals, upsell, and QBRs. Understand integrations and cybersecurity technologies, resolve or triage complex issues, forecast renewal pipeline, and collaborate cross-functionally with Sales, Support, and Product to maximize customer value and growth.

The Sales Engineer will support channel partners, provide technical guidance, manage POC engagements, and articulate the value of Menlo Security products to various stakeholders while working closely with internal teams and partners.

Provide technical support to end users across APAC from the Bengaluru office, troubleshooting hardware, software, networking, and business applications; manage tickets via JIRA/Slack; perform onboarding; maintain endpoint security and SaaS access; liaise with vendors; and develop internal IT documentation and proactive support processes.

Technical lead for the Web Isolation team, extending and supporting remote browser technology across desktop and mobile. Work includes Chromium internals, networking, media, advanced HTML5, containerization, load balancing, scaling and cost optimization with strong security focus. Participate in design and code reviews, mentor engineers, and may transition to formal management as the team grows.

Manage and mentor a Bangalore-based engineering team building scalable, resilient microservices, data stores, and cloud infrastructure. Provide technical leadership in architecture, development, CI/CD, deployment, monitoring, and debugging of high-traffic distributed systems. Drive hiring, performance reviews, and team practices while collaborating with stakeholders and promoting DevOps and security best practices.

Administrate Docebo and Zendesk, manage course enrollments and training tenants, maintain CloudShare/AWS lab environments, audit knowledge base content, support training/support workflows, and ensure environments are decommissioned to control cloud spend.

Lead Taiwan sales and channel strategy for Menlo Security. Manage enterprise accounts, resellers, and distributors to drive revenue growth. Develop strategic account plans, deliver C-level presentations, forecast using CRM, provide partner enablement and field support, and expand market presence through creative, channel-led solutions.