Teams at Menlo Security Inc.

Manage Customer Success operations systems, reporting, data quality, workflows, renewal tracking, and onboarding coordination. Maintain platforms such as Salesforce, Gainsight, Zendesk, and Intercom; produce dashboards and QBR data; identify process improvements; support tooling requests; and collaborate with CSM, Renewals, and Onboarding teams. The role also uses AI-assisted tools to improve data cleanup, reporting accuracy, and operational efficiency.

Customer-facing technical pre-sales role: scope and architect security solutions, lead proofs-of-concept, enable partners, use AI-assisted tools for sales support, and relay field feedback to Product and Engineering.

Own strategic relationships with complex enterprise customers across Japan, driving retention, expansion, deployment success, adoption, and time-to-value. Lead executive QBRs, provide technical security guidance, identify expansion opportunities, manage renewal strategies, author implementation playbooks and SOWs, facilitate workshops, and represent customer feedback to product and engineering teams. Mentor junior CSMs and collaborate with sales, technical teams, and regional partners. Requires native-level Japanese, professional English, enterprise security expertise, and up to 30% travel.