Teams at Latitude Financial Services

Investigate scam and fraud claims, assess transaction patterns and customer circumstances, and deliver fair, compliant outcomes. Support vulnerable customers experiencing hardship, maintain thorough case documentation, identify emerging scam risks, and collaborate with fraud, risk, complaints, analytics, hardship, and external teams. Contribute to scam prevention insights, process improvements, training materials, and customer remediation while handling sensitive conversations with empathy and sound judgment.

Reviews human and AI-enabled customer interactions for quality, compliance, and regulatory adherence. Analyzes trends, reports insights, coaches service teams, supports KPI improvement, calibrates reviews, manages process issues, and collaborates with stakeholders to improve customer outcomes, controls, and AI performance.

Manage onboarding, enablement, and ongoing relationships with newly acquired partners. Drive partner portfolio growth through optimization, campaigns, re-engagement, QBRs, and day-to-day relationship management. Identify and support enterprise interest-free finance opportunities valued at $2M+, managing the end-to-end sales cycle with internal finance, legal, compliance, risk, and marketing teams.