Teams at EXL

Provides administrative and business operations support by managing calendars, scheduling meetings, coordinating travel, processing expenses and invoices, distributing communications, and serving as a central point of contact for internal and external inquiries. The role requires strong organization, communication, collaboration, and workflow management skills, along with a bachelor’s degree and 4–6 years of relevant experience.

Execute end-to-end outbound CRM campaigns (email, SMS, push): audience segmentation, QA, build, deploy and optimize lifecycle programs. Use automation, A/B and multivariate testing, machine learning/predictive modeling, and analytics to improve conversion and LTV. Collaborate with Data & Analytics, MarTech, product, media, and agencies to meet performance goals and extract insights for template and strategy optimization.