Jobs at Contour Education

Produces educational video content from planning through filming and editing. Responsibilities include scripting, directing talent, operating cameras, setting up lighting and sound, editing platform-specific content for social channels, tracking trends, and managing equipment and media backups. The role is primarily based across Melbourne campuses and events, requiring independent shoots, collaboration with tutors and students, and occasional interstate travel.

Lead the development, quality, delivery, and growth of Contour’s Years 7–10 High School Science program across multiple Australian states. Set the curriculum vision, design teaching systems, ensure readiness for senior science, approve resources, lead academic managers and tutors, oversee enrolments and retention, and teach at least one class. The role also involves hiring and coaching leaders, managing capacity and costs, collaborating across academic teams, and expanding the subject into new campuses and states.

Own the redesign, rollout, operations, quality, growth, and outcomes of VCE English. Build teaching programs, feedback systems, resources, workflows, and quality standards; lead and hire tutors, Team Leaders, and Subject Leads; manage enrolments, retention, capacity, and results; teach at least one class; and later support English Language and Literature expansion.

Lead the development, quality, delivery, and growth of Contour’s Year 7–10 High School English subject across multiple Australian states. Define the curriculum and teaching standards, establish writing feedback systems, lead curriculum and team leaders, ensure tutor quality, manage enrolments and results, support expansion, collaborate across academic faculties, and teach at least one class. The role requires strong junior-secondary English expertise, program design experience, people leadership, AI proficiency, and commercial judgment.

Build and ship full-stack features for the Learning Portal (Next.js UI, Go services, Supabase edge functions). Design scalable systems and infrastructure (IaC with SST/Pulumi, AWS, Vercel), implement testing (Vitest/Jest, Cypress/Playwright), perform PR reviews, maintain docs, run CI/CD, and be on-call to ensure reliable student-facing experiences.

Build end-to-end features across Next.js frontends, API routes, Go services and Supabase edge functions. Work with the Engineering Lead to deliver the technical roadmap, write tests and docs, review PRs, support scaling and IaC (SST/Pulumi) on AWS/Vercel, and be a dependable on-call senior engineer helping the team ship product-focused increments.

Build and lead Contour’s national partnership ecosystem across universities, schools, community organisations, and regional markets. Own partnership strategy, partner-sourced enrolment targets, agreements, renewals, pipeline tracking, and channel performance. Develop scalable programs for QLD, NSW, multicultural communities, and regional schools while coordinating Sales, Marketing, Academics, and Product. The role requires building partnerships from scratch, managing cross-functional teams, demonstrating commercial returns, and expanding access to Contour’s education services.

Lead Contour’s organisation-wide learning framework, own onboarding and career pathways, and run the Contour Leadership Academy. Coach Team Leaders, deliver facilitation and Predictive Index debriefs, use engagement data to target capability gaps, and recruit and develop a junior coaching team as the program scales.

Own and improve the Mathematics, English, and Writing curriculum for Victorian selective-entry and scholarship exams. Responsibilities include mapping exam requirements, developing and auditing learning resources, creating diagnostics and mock exams, analyzing student performance and feedback, applying educational research, using AI to build and quality-check materials, and teaching at least one class. The role requires rapid resource delivery for a November launch and collaboration with program leadership.

Own high-value and high-risk family relationships from onboarding through outcomes. Lead difficult retention, renewal, and save conversations; create success plans, monitor student progress, identify risks, and drive early intervention. Support newer team members through coaching and shared best practices, gather feedback, identify additional opportunities, and generate referrals. The role is Melbourne-based across Glen Waverley and CBD campuses with hybrid working.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

As a Sales Representative, you will engage with prospective students and parents, manage inquiries, drive enrollments, and meet sales targets while providing insights to improve processes.