Jobs at Contour Education

Own and improve the Mathematics, English, and Writing curriculum for Victorian selective-entry and scholarship exams. Responsibilities include mapping exam requirements, developing and auditing learning resources, creating diagnostics and mock exams, analyzing student performance and feedback, applying educational research, using AI to build and quality-check materials, and teaching at least one class. The role requires rapid resource delivery for a November launch and collaboration with program leadership.

Own high-value and high-risk family relationships from onboarding through outcomes. Lead difficult retention, renewal, and save conversations; create success plans, monitor student progress, identify risks, and drive early intervention. Support newer team members through coaching and shared best practices, gather feedback, identify additional opportunities, and generate referrals. The role is Melbourne-based across Glen Waverley and CBD campuses with hybrid working.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

Teach engaging Year 7–10 English classes in small groups, lead weekly workshops, mentor students, identify misconceptions, provide individual support, and prepare students for assessments. Tutors use Contour-provided materials rather than creating content or handling administrative tasks. The role requires strong English subject knowledge, classroom energy, patience, reliability, and a student-focused approach.

Build and ship full-stack features for the Learning Portal (Next.js UI, Go services, Supabase edge functions). Design scalable systems and infrastructure (IaC with SST/Pulumi, AWS, Vercel), implement testing (Vitest/Jest, Cypress/Playwright), perform PR reviews, maintain docs, run CI/CD, and be on-call to ensure reliable student-facing experiences.

As a Sales Representative, you will engage with prospective students and parents, manage inquiries, drive enrollments, and meet sales targets while providing insights to improve processes.

Build end-to-end features across Next.js frontends, API routes, Go services and Supabase edge functions. Work with the Engineering Lead to deliver the technical roadmap, write tests and docs, review PRs, support scaling and IaC (SST/Pulumi) on AWS/Vercel, and be a dependable on-call senior engineer helping the team ship product-focused increments.

Lead Contour’s organisation-wide learning framework, own onboarding and career pathways, and run the Contour Leadership Academy. Coach Team Leaders, deliver facilitation and Predictive Index debriefs, use engagement data to target capability gaps, and recruit and develop a junior coaching team as the program scales.