Teams at Contour Education

Own and improve the Mathematics, English, and Writing curriculum for Victorian selective-entry and scholarship exams. Responsibilities include mapping exam requirements, developing and auditing learning resources, creating diagnostics and mock exams, analyzing student performance and feedback, applying educational research, using AI to build and quality-check materials, and teaching at least one class. The role requires rapid resource delivery for a November launch and collaboration with program leadership.

Own high-value and high-risk family relationships from onboarding through outcomes. Lead difficult retention, renewal, and save conversations; create success plans, monitor student progress, identify risks, and drive early intervention. Support newer team members through coaching and shared best practices, gather feedback, identify additional opportunities, and generate referrals. The role is Melbourne-based across Glen Waverley and CBD campuses with hybrid working.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.