Jobs at Align Technology

Provide clinical and product support to assigned dental accounts by partnering with sales to achieve clinical plans and sales targets. Train and coach dentists and internal teams, assist with case assessment and ClinCheck use, manage clinical events and speaker engagement, collect customer feedback and reports, and support market intelligence and quality records. Travel to customer sites as needed.

Lead clinical support for Invisalign providers in Thailand, delivering case assessments, troubleshooting, training, field visits, event coordination, and reporting to clinical leadership to meet clinical targets.

Lead India-focused business model and service innovation for Align's commercial teams: diagnose growth blockers, design and run fintech pilots, build business cases, negotiate and manage partners, develop playbooks and enablement, and scale validated revenue-generating programs while feeding learnings into the global innovation strategy.

Lead development and customization of Salesforce Marketing Cloud across EMEA, building journeys, automations, and cloud pages. Provide technical leadership for platform transformations, troubleshoot and resolve high-severity incidents, ensure GDPR-compliant data governance, collaborate with global stakeholders, and define the platform roadmap to enable data-driven marketing.

Build scalable frontend and backend automation frameworks, own CI/CD pipelines and test environments, define and execute unit/API/integration/E2E and performance tests, validate distributed system reliability and security, debug root causes, lead shift-left quality, and create AI/LLM-powered tools for test generation, synthetic data, flaky test detection, and defect triage.

Lead Korea product marketing for the iTero scanner portfolio: define strategy, manage launches and lifecycle, drive adoption across GP dentists, orthodontists and labs, coordinate cross-functional commercialization, track KPIs, and manage go-to-market, communications, events, and KOL engagement to grow integrated digital workflows with Invisalign.

Support dental professionals and sales team to meet clinical plans and sales targets by providing clinical case support, training, ClinCheck review, troubleshooting, event management, and reporting. Build relationships with certified and non-certified doctors, coordinate clinical education and marketing programs, gather product feedback, and coach internal teams. Role requires travel and close collaboration with India team.

Lead market-specific business model and service innovation for Southeast Asia: diagnose growth blockers, build business cases, design and run pilots, manage partnerships, and scale validated revenue-generating programs across Sales, Marketing, Finance and Legal.

Lead market-facing innovation in ANZ by diagnosing growth blockers, designing and running pilots, building business cases, scaling revenue-generating programs, managing partners, and enabling commercial teams.

Provide combined technical and customer support for iTero hardware, software, and services. Troubleshoot remotely and on-site, manage and escalate tickets in Salesforce/JIRA, assist onboarding and training, process transactions, document cases, identify trends, propose improvements, and support cross-functional teams and APAC coverage while meeting SLAs and NPS metrics.

Lead ANZ iTero sales to drive revenue, profitability, and market share via direct and indirect channels. Build and coach a high-performing sales organization, manage distributors, forecast sales, plan budgets, identify new revenue opportunities, and maintain strategic customer and cross-functional relationships. Ensure regional execution of commercial strategy, performance tracking, and compliance while traveling frequently across Australia and New Zealand.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Lead marketing strategy and execution to drive demand, adoption, activation, and retention for medical device solutions. Plan and run demand-generation campaigns, product launches, sales enablement, field activation, partner programs, and analytics to improve funnel conversion, utilization, and ROI while collaborating with sales, clinical/education, and cross-functional teams.

Lead Vietnam professional marketing for Align: develop business and marketing plans, manage product portfolio and launches, coordinate forecasting and trainings, liaise with APAC/regional teams, build KOL relationships, oversee budgets and marketing execution, and develop a high-performing team to drive market growth.

Lead and grow Align's Vietnam Clinical team to implement regional clinical strategy, provide clinical customer support and education, engage KOLs and universities, collaborate cross-functionally, manage budgets and KPIs, ensure quality and compliance, and drive clinical training and execution across Vietnam.

Design and implement production-ready, high-performance AI/ML services and libraries in the cloud. Collaborate with ML engineers and cross-functional teams to influence architecture, improve code quality, and deliver tested, deployable software using Python and AWS.

Provide clinical leadership and guidance to technicians, handle clinical inquiries and hotline duties, train staff, perform quality sampling, propose process improvements, and collaborate with production, QA, and engineering to resolve Invisalign and CAD-CAM clinical issues.

Lead APAC commercial marketing strategy for the GP channel to digitize practices, build acquisition and onboarding engines, define customer journeys, create recruitment assets, manage KPIs and dashboards, optimize backend systems (SFDC, SFMC, EMT), and partner cross-functionally to drive recruitment, activation, and adoption for Invisalign and iTero.

Lead brand and influencer marketing for Korea, manage creative and media agencies, localize assets, ensure MAP/legal/claims compliance, contribute to APAC marketing plans, collaborate with media/IT/CRM and Brand teams, operate in a matrix and deliver initiatives at speed while handling short-notice travel (~20%).

Hands-on product leader owning roadmaps and delivery for global retainer products. Lead discovery through launch, define requirements and success metrics, work cross-functionally with engineering, design, marketing, regulatory, quality and operations, mentor product managers, and drive data- and customer-informed iterations and operational excellence.