Jobs at Align Technology

Manage APAC logistics, inventory, warehousing, customs clearance, returns, demo assets, and distribution activities for iTero products. Oversee SAP order-to-cash and Salesforce inventory records, coordinate 3PLs, verify invoices and shipping documentation, resolve delivery issues, support trade compliance, and maintain vendor relationships. The role requires accurate documentation, regulatory adherence, cross-functional collaboration, and occasional after-hours support during quarter-end closing.

Lead brand and influencer marketing for Korea, manage creative and media agencies, localize assets, ensure MAP/legal/claims compliance, contribute to APAC marketing plans, collaborate with media/IT/CRM and Brand teams, operate in a matrix and deliver initiatives at speed while handling short-notice travel (~20%).

Manages Vietnam accounting operations, including general ledger, journal entries, reconciliations, fixed assets, intercompany accounting, month-end close, financial reporting, tax returns, budgeting, audits, and compliance. Partners with business functions and the Finance Manager to analyze business cases, prepare financial simulations, support decision-making, and ensure accurate reporting under US GAAP, IFRS, and local regulations.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Manages strategic relationships and overall business growth with dental service organizations across Singapore and regional markets. Develops account strategies, sales plans, financial targets, forecasts, partnerships, and customer education pathways. Owns the customer relationship, order-to-payment processes, collections, issue resolution, market analysis, tender participation, and new account onboarding. Collaborates with sales, marketing, finance, and support teams to achieve commercial objectives and promote Invisalign products.

Lead and manage the Thailand finance function including local and US GAAP monthly close, budgeting, forecasts, OPEX and balance sheet review, working capital, audits, tax compliance, SOX/FCPA controls, business partnering, process improvements, and team coaching.

Leads clinical education strategy and execution across APAC to build customer clinical capabilities, support product adoption, and achieve business outcomes. Responsibilities include designing education programs, developing assets and digital tools, supporting product launches, training internal teams, managing speakers and stakeholders, analyzing program effectiveness, and coordinating multiple projects in multicultural environments.

Supports dental treatment planning operations by resolving complex clinical inquiries, ensuring treatment quality, collaborating with Quality, Engineering, Product, and Commercial teams, and identifying process improvements. The role monitors clinical quality, contributes treatment-planning software and product enhancements, documents cases, mentors junior clinical staff, and participates in training and customer-facing events.

Provides clinical guidance, account support, training, workshops, troubleshooting, and treatment-planning coaching to Invisalign providers. Partners with sales, marketing, and clinical teams to improve product adoption, customer satisfaction, and treatment quality. Manages clinical relationships, develops educational materials, supports seminars and mentorship programs, reports field insights, and helps dentists pursue Invisalign certification.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

Coordinates and executes marketing activities across Taiwan and Hong Kong, including localized content and asset development, approval workflows, vendor logistics, events, digital campaigns, and marketing calendars. Manages Taiwan consumer lead routing and patient concierge support across phone, LINE, email, and chat. Tracks budgets, performance, inventory, and campaign outcomes while coordinating agencies, regional teams, legal, regulatory, sales, clinical, and IT stakeholders.

Manage the Hyderabad territory for Align Technology’s iTero products. Drive sales growth, achieve targets, develop account relationships, promote digital dentistry, and increase scanner adoption among orthodontic, restorative, and general-practice doctors. Collaborate with distributors, laboratories, marketing, and internal sales teams; provide market feedback and reporting; monitor competitors; support customer education; and develop territory plans and strategies. The role requires strong consultative selling, business planning, communication, and relationship-management skills.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Provides clinical support and ClinCheck troubleshooting to orthodontic customers, trains internal employees and doctors, develops clinical education and marketing content, supports key accounts and clinical projects, coordinates local studies, collaborates with clinical leaders and KOLs, and represents Align at professional events. The role requires approximately 20–50% travel for customer visits, education events, and training.

Provide clinical leadership and guidance to technicians, handle clinical inquiries and hotline duties, train staff, perform quality sampling, propose process improvements, and collaborate with production, QA, and engineering to resolve Invisalign and CAD-CAM clinical issues.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Partner with AFAB India plant leadership to build workforce readiness, talent acquisition, leadership capability, employee relations, compliance, engagement, and organizational design to support rapid manufacturing site growth.

Lead distributor and laboratory channel development in Vietnam for iTero restorative/GP products. Build and execute commercial plans, hit sales and P&L targets, develop new accounts, manage partner relationships, launch products, and coordinate cross-functional stakeholders to grow market share. Travel up to 3050%.

Provide process engineering and data-science support for Treat Operations: analyze processes, run DOE/SPC and root-cause studies, build dashboards and decision-support tools, deploy standard work, prioritize and execute improvement projects, and influence global stakeholders to implement data-driven operational improvements.

Lead market entry and sales of iTero intraoral scanners across Taiwan, achieving regional sales targets through partner development, KOL engagement, funnel management, product demos, forecasting, and account relationship building.