Jobs at Align Technology

Provide combined technical and customer support for iTero hardware, software, and services. Troubleshoot remotely and on-site, manage and escalate tickets in Salesforce/JIRA, assist onboarding and training, process transactions, document cases, identify trends, propose improvements, and support cross-functional teams and APAC coverage while meeting SLAs and NPS metrics.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Lead marketing strategy and execution to drive demand, adoption, activation, and retention for medical device solutions. Plan and run demand-generation campaigns, product launches, sales enablement, field activation, partner programs, and analytics to improve funnel conversion, utilization, and ROI while collaborating with sales, clinical/education, and cross-functional teams.

Guides Invisalign providers on case suitability, product selection, and ClinCheck treatment-plan setup. Reviews and modifies plans for predictability, explains software features and updates, supports doctors’ clinical confidence, and improves clinical-process efficiency. Requires a qualified dentist in Japan with at least six years of experience, preferably including Invisalign treatment planning, plus strong dental knowledge, English proficiency, communication, and presentation skills.

Provides clinical support and ClinCheck troubleshooting to orthodontic customers, trains internal employees and doctors, develops clinical education and marketing content, supports key accounts and clinical projects, coordinates local studies, collaborates with clinical leaders and KOLs, and represents Align at professional events. The role requires approximately 20–50% travel for customer visits, education events, and training.

Lead Vietnam professional marketing for Align: develop business and marketing plans, manage product portfolio and launches, coordinate forecasting and trainings, liaise with APAC/regional teams, build KOL relationships, oversee budgets and marketing execution, and develop a high-performing team to drive market growth.

Provide clinical leadership and guidance to technicians, handle clinical inquiries and hotline duties, train staff, perform quality sampling, propose process improvements, and collaborate with production, QA, and engineering to resolve Invisalign and CAD-CAM clinical issues.

Leads the Sales Administration team supporting field sales execution, productivity, and commercial performance. Manages team resources, processes, escalations, workflows, and cross-functional collaboration with Sales, Legal, Finance, Clinical, and Marketing. Drives sales projects, continuous improvement, operational discipline, and efficient ways of working while coaching team members and ensuring effective delivery.

Lead APAC commercial marketing strategy for the GP channel to digitize practices, build acquisition and onboarding engines, define customer journeys, create recruitment assets, manage KPIs and dashboards, optimize backend systems (SFDC, SFMC, EMT), and partner cross-functionally to drive recruitment, activation, and adoption for Invisalign and iTero.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Provides expert ClinCheck treatment-planning guidance and support to Invisalign providers. Assesses case suitability, reviews treatment plans, answers ClinCheck software questions, trains dentists, supports new software functions, and contributes clinical input to cross-functional projects. The role builds provider confidence, improves treatment predictability, and supports an excellent clinical customer experience across Australia and New Zealand.

Provide technical and customer support for iTero scanners and related software: troubleshoot hardware, web and network issues, manage and document tickets in Salesforce/JIRA, assist onboarding and training, escalate complex issues, collaborate with dental professionals on restorative cases, and propose process improvements to enhance customer satisfaction.

Partner with AFAB India plant leadership to build workforce readiness, talent acquisition, leadership capability, employee relations, compliance, engagement, and organizational design to support rapid manufacturing site growth.

Provide remote technical support for iTero scanners, company software and web apps. Diagnose and resolve customer issues, document tickets in English, train users and colleagues, escalate bugs, and contribute to knowledge base and quality processes.

Own and drive the Invisalign portfolio for Australia & New Zealand: product lifecycle, local strategy, launches, go-to-market execution, clinician and patient insights, sales enablement, cross-functional alignment, KPI tracking, forecasting, and marketing communications and budget management.

Lead distributor and laboratory channel development in Vietnam for iTero restorative/GP products. Build and execute commercial plans, hit sales and P&L targets, develop new accounts, manage partner relationships, launch products, and coordinate cross-functional stakeholders to grow market share. Travel up to 3050%.

Provide senior-level ClinCheck modification and treatment planning support across SG+ markets. Partner with clinical, sales, and education teams to evaluate cases, modify ClinChecks, deliver clinical training, troubleshoot aligner issues, support account targets, and report customer feedback to drive clinical excellence and provider confidence.

Provide process engineering and data-science support for Treat Operations: analyze processes, run DOE/SPC and root-cause studies, build dashboards and decision-support tools, deploy standard work, prioritize and execute improvement projects, and influence global stakeholders to implement data-driven operational improvements.

Lead market entry and sales of iTero intraoral scanners across Taiwan, achieving regional sales targets through partner development, KOL engagement, funnel management, product demos, forecasting, and account relationship building.

Engage customers by phone and email to identify, qualify, and sell digital services. Research and prioritize target accounts, conduct virtual demos, capture customer data, resolve inquiries, and collaborate with field sales to drive quota attainment and renewals.