Teams at Align Technology

Leads business growth and transformation initiatives across strategic accounts and customer segments. Owns sales, adoption, and revenue targets; identifies opportunities through performance analysis; designs and scales improvement programs; manages cross-functional projects; drives process and change adoption; develops dashboards and business insights; and advises senior customers and stakeholders on transformation roadmaps and measurable business outcomes.

Provides remote and on-site technical support for proprietary applications and hardware. Troubleshoots Windows, browsers, networking, and related issues; manages Salesforce or other ticketing systems; resolves customer contacts within service-level agreements; documents interactions; approves spare-part troubleshooting; identifies issue trends; supports process improvements, projects, and training; and collaborates with customers and global teams in English and Chinese.

Supervises Manufacturing IT services supporting a production facility. Leads troubleshooting and resolution of workstation, server, printer, network, hardware, and software issues; oversees infrastructure, enterprise systems, security, architecture standards, service continuity, budgets, and risk management. Manages IT personnel, assigns work, evaluates performance, coordinates with business and technical teams, and develops infrastructure plans and staff capabilities.