Teams at Align Technology

Provide combined technical and customer support for iTero hardware, software, and services. Troubleshoot remotely and on-site, manage and escalate tickets in Salesforce/JIRA, assist onboarding and training, process transactions, document cases, identify trends, propose improvements, and support cross-functional teams and APAC coverage while meeting SLAs and NPS metrics.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Lead marketing strategy and execution to drive demand, adoption, activation, and retention for medical device solutions. Plan and run demand-generation campaigns, product launches, sales enablement, field activation, partner programs, and analytics to improve funnel conversion, utilization, and ROI while collaborating with sales, clinical/education, and cross-functional teams.