Jobs at AIA Group Limited

Provides high-level administrative and operational support to the CEO, managing complex schedules, travel, communications, meetings, events, reports, presentations, and confidential information. Coordinates Board and executive leadership activities, prepares briefing materials, manages stakeholder relationships, and supports smooth CEO Office operations. Requires strong organisation, discretion, communication, judgement, stakeholder management, and advanced Microsoft Office skills.

Plans and manages workforce capacity, scheduling, forecasting, real-time operations, reporting, and performance insights for a health insurance contact centre. Partners with operational leaders to optimize staffing, service levels, customer outcomes, and employee experience across contact centre and administration functions. Uses Genesys Cloud WFM and data-driven methodologies to support short-, medium-, and long-term resource planning and continuous improvement.

Supports technology business-as-usual activities and project governance through reporting, governance packs, financial tracking, workforce planning, vendor payments, and system administration. The role manages project tools, user access, Procure to Pay processes, forecasting, reconciliations, and stakeholder coordination while identifying process improvements and resolving issues.

Lead end-to-end change management across technology projects, including migration of on-premises systems to cloud environments. Develop change strategies, impact assessments, stakeholder engagement, communications, readiness, and transition plans. Influence senior and C-suite stakeholders, drive adoption and benefits realization, and support long-term remediation programs. Coach change practitioners and improve organizational change frameworks, tools, and capabilities while applying agile, human-centered, data-informed, and AI-enabled approaches.

Lead AIA Australia’s international growth portfolio by developing growth strategies, driving customer acquisition and retention, expanding revenue, and managing strategic partnerships. The role targets migrant, expatriate, overseas student, and internationally connected communities. Responsibilities include commercialising opportunities, building distribution and referral channels, developing customer propositions, preparing investment cases, managing portfolio performance, and influencing enterprise-wide initiatives. Fluency in Mandarin and English is essential.

Manage and assess superannuation death benefit claims per fund rules, legislation and trustee discretion. Review beneficiary submissions, prepare trustee recommendations, communicate empathetically with claimants and legal representatives, maintain accurate records, manage risk and compliance, and use claims systems and workflow platforms to deliver timely, fair outcomes.

Supports financial planners with advice administration, customer meeting preparation, research, documentation, record management, advice implementation, and annual service obligations. The role also involves customer engagement, cross-business collaboration, compliance training, legislative awareness, risk management, and maintaining timely, high-quality outcomes for clients.

Drive Financial Wellbeing sales and referral growth by developing strategic broker and aggregator partnerships. Manage relationships with independent brokers, support onboarding, increase registrations, prepare monthly reporting, provide commercial insights, attend partner events, and promote profitable customer-centric growth. The role requires strong communication, relationship management, presentation, analytical, and business development skills, ideally within advice, insurance, mortgage broking, or banking.

Serve as the primary liaison between Data Office leadership and project technical teams to coordinate requirements, track data-related dependencies, risks, and issues, promote adherence to Data Office standards, support onboarding and governance, and maintain visibility and reporting on data-related project activity.

Perform general accounting activities, including ledger maintenance and reconciliation, transaction recording and analysis, financial reporting, statutory account preparation, budgeting and variance analysis. Assist with accounting project documentation while ensuring accuracy, completeness, compliance with accounting standards, group policies, and statutory requirements.

Leads Procurement Support Operations and Accounts Payable across shared services. Oversees daily operations, KPIs, controls, process manuals, systems, budgets, compliance, stakeholder relationships, and continuous improvement. Acts as a business partner to Finance and local business units while managing teams, talent development, succession planning, and operational projects. Requires extensive procurement and payables leadership experience, advanced accounting and reporting knowledge, and familiarity with Ariba, Concur, SAP, and emerging AI tools.

Perform general accounting activities, including preparing and reconciling ledger accounts, recording and analyzing transactions, preparing financial statements and statutory reports, supporting budgeting and forecasting, analyzing variances, and assisting with accounting project documentation.

Manage finance-related business transition and transformation projects from demand intake through delivery. Responsibilities include defining project scope and deliverables, coordinating resources, monitoring schedules and progress, identifying efficiency opportunities, reporting cost or quality deviations, maintaining stakeholder relationships, and overseeing project governance, gate reviews, post-audits, and quality control.

Provides accounts payable finance operations for AIA companies across Asia Pacific. Processes invoices through Ariba and SAP using three-way matching, handles staff claims and payments, resolves vendor and requester queries, prepares AP reports, investigates invoice exceptions and GRIR items, completes month-end reconciliations, follows accounting policies and internal controls, and supports KPI reporting under agreed service levels.

Support insurance and reinsurance accounting by recording transactions in SAP, performing reconciliations, supporting month‑end close, preparing IFRS 17/4 reporting and variance analysis, maintaining controls and documentation, assisting audits, and contributing to process improvements and UAT.

Perform investment accounting tasks including journal entries, reconciliations, investment reporting, and financial statement preparation. Collaborate with cross-functional teams, support investment operations, help develop accounting policies, and maintain compliance with accounting standards and regulatory requirements.