Teams at AIA Group Limited

Provides high-level administrative and operational support to the CEO, managing complex schedules, travel, communications, meetings, events, reports, presentations, and confidential information. Coordinates Board and executive leadership activities, prepares briefing materials, manages stakeholder relationships, and supports smooth CEO Office operations. Requires strong organisation, discretion, communication, judgement, stakeholder management, and advanced Microsoft Office skills.

Plans and manages workforce capacity, scheduling, forecasting, real-time operations, reporting, and performance insights for a health insurance contact centre. Partners with operational leaders to optimize staffing, service levels, customer outcomes, and employee experience across contact centre and administration functions. Uses Genesys Cloud WFM and data-driven methodologies to support short-, medium-, and long-term resource planning and continuous improvement.

Supports technology business-as-usual activities and project governance through reporting, governance packs, financial tracking, workforce planning, vendor payments, and system administration. The role manages project tools, user access, Procure to Pay processes, forecasting, reconciliations, and stakeholder coordination while identifying process improvements and resolving issues.