Coordinates utility field work orders from scheduling through completion across multiple contracts. Responsibilities include workforce scheduling, triage, resource allocation, customer and building manager communications, consent collection, database and client-system updates, leave coordination, compliance monitoring, and supporting field-team productivity. The role requires rotating shifts, strong administration and organization, attention to detail, problem-solving, and adherence to contractual, safety, regulatory, client, retailer, and AEMO requirements.
Primary Location
Job Description Summary
About the Role
The purpose of this position is to ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day. Ensuring compliance with client, retailer, and AEMO requirements. The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.
Nature of position: Casual / Part-time
Location: Melbourne VIC
Reporting Line: Scheduling & Performance Manager
Key Responsibilities
- Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
- Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
- Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
- Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
- Identify and consolidate data from the client in order to plan and allocate work orders
- Maintain field resource leave requests to ensure adequate resourcing
- Working efficiently with Service Stream and client systems and databases
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
- Undertake and complete any other duties as requested by the Scheduling & Performance Manager
- Strong focus on problem solving, compliance and servicing the client’s expectations
Skills and Experience
- Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential
- Competencies in MS Office suite: Word, Excel, Outlook is essential
- Basic technical knowledge of Electrical Metering work is an advantage
- Excellent organisational and administration skills
- High level attention to detail
Department
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Service Stream Limited Melbourne, Victoria, AUS Office
Melbourne, Australia
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