Workers' Compensation Team Manager

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

About the Role

• Reporting to the Principal of Support and Recovery - Injury and Compensation, the Team Manager of Workers' Compensation leads a claims management team, including incapacity specialists, and provides operational support and leadership to the team in the interpretation and application of SRC Act and Telstra’s policies and procedures.
• This role will have insights across the whole Telstra claims portfolio, including complex claims, eligibility decisions and reconsiderations. This is a key role in maintaining Telstra’s Comcare self-insurance license. This position provides Workers' Compensation advice and assistance to senior managers in Telstra’s BUs and is responsible for building relationships and providing leadership and guidance with a broad range of stakeholders across employees, line of business, union, medical practitioners and Comcare.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Develop, lead and grow an established workers’ compensation team to deliver exceptional service.
• Manage the team’s performance, productivity, capability and talent.
• Oversee and the end-to-end claims management practices of the team to ensure its correct and aligned to Telstra’s obligations under the SRC Act
• Partner with the BUs to ensure consistent and robust solutions are delivered with fair and equitable outcomes for employees and Telstra, in line with our Values and the SRC Act
• Ensure best practice and proactive case management to reduce the human and financial costs
• Meet or exceed all license key performance indicators (LKPIs) as set by Comcare
• Develop system documentation to meet compliance obligations of Telstra’s W/Comp self-insurance license.
• Provide W/Comp advice and monitor and report progress against W/Comp targets and performance indicators
• Develop an understanding of BU operations and key operational periods (e.g. financial year end reporting)
• Work with leadership team and peers to ensure consistent messaging and application of W/Comp processes and standards.
• Reduce the human and financial costs of claims by ensuring the team proactively manage their claims and achieve safe and sustainable outcomes

The measurable deliverables and outcomes of this role:

• Proactive and strategic management of all workers’ compensation claims in line with the SRC Act, Telstra values, and best practice case management principles to deliver safe and sustainable outcomes for our people and the business.
• Ensure that our Injured workers are dealt with respectfully and in line with our Behaviors and Habits
• Complaints are resolved efficiently and compassionately
• Recognised as a business partner and trusted advisor by Telstra’s Business Units (BUs).
• Strong relationships with the wider SSW team and provide guidance on workers’ compensation to the BUs and wider SSW team.
• Develops strong partnerships with key internal and external stakeholders, including regulators, associations and legal

About You

You will bring the following skills and experiences to be successful in the role:

Essential:

• Solid experience in managing a team in a large, complex organization,
• Experience in a senior workers compensation role.
• Expert knowledge and proven experience in the interpretation and application of workers’ compensation legislation.
• Experience in developing and executing annual plans
• Experience in partnering and influencing senior stakeholders – internal and external.
• Broad knowledge of commercial, technical and legal W/Comp issues.
• Demonstrated ability to perform in high-pressure, deadline critical situations.
• Key stakeholder management.
• Experience in dealing with complex W/Comp issues.
• Experienced in working in a proactive early response environment

Highly desirable qualification(s):

• Tertiary qualifications in finance, HR, business, H&S or other relevant discipline
• Formal qualifications in allied health (e.g. degree, post graduate studies or significant equivalent experience)
• Previous experience in self-insurance in Commonwealth

If you want to be surrounded by top talent at a company that gives back to the community, apply now!

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

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