Workers’ Compensation Claims Consultant

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

About the Role

The Workers’ Compensation Claims Consultant plays a pivotal role in Telstra’s self-insured Workers’ Compensation Claims and Health Management & Rehabilitation Consultants (HMRCs) teams, providing coordinated proactive claims’ management services to Telstra employees who are injured at work.

The position holder is responsible for end-to-end management of a portfolio of claims through:

• Decision making in accordance with legislative requirements, license performance standards and obligations, internal policies and procedures. 
• Developing outcomes-focused strategies to drive recovery and sustainable return to work.
• Collaborating with stakeholders to deliver personalized claims’ management strategies with a focus on safe and sustainable outcomes; and
• Providing a service experience that is tailored, effective and customer focused.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Manage a portfolio of complex cases and be committed to paying the right compensation to the right person at the right time
• Adequately identify, assess and review critical information to make reasonable decisions based on sound evidence and justification
• Develop effective case management strategies which consider all stakeholders and drive positive outcomes
• Listen and understand the needs of the customer whilst fostering collaborative relationships to facilitate recovery and return to work
• Contribute to the development of consistent and robust Workers’ compensation solutions in accordance with legislative requirements and internal HS&E compliance processes and frameworks to promote a safe and healthy workplace at Telstra.

About You

You will bring the following skills and experiences to be successful in the role:

• Demonstrated experience in workers’ compensation claims management
• An empathetic, resilient and motivational approach to provide customer centric support
• A supportive and proactive team player who is focused on the ‘we’ not the ‘I’
• Highly developed written and verbal communication skills, conflict resolution skills and attention to detail

Highly desirable qualification(s):

• Comcare background
• Experience managing claims under the Safety, Rehabilitation and Compensation 1988 Act

If you want to be surrounded by top talent at a company that gives back to the community, apply now!

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment