Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
We’re seeking a highly organised and commercially focused Ticketing Manager – Entertainment to lead ticketing operations across Crown Melbourne’s entertainment venues.
You’ll drive ticket sales performance, optimise ticket utilisation and ensure seamless delivery of ticketing across all productions and events.
You’re a detail-driven professional who thrives in a fast-paced environment, combining analytical thinking with strong stakeholder engagement to deliver commercial outcomes.
In this role, you will:
Manage end-to-end ticketing operations including event builds, on-sales, pricing and inventory management
Oversee yield management to maximise utilisation and revenue
Partner with producers, promoters and internal stakeholders to deliver accurate and timely ticketing budgeting, planning and outcomes
Analyse sales performance and provide insights to optimise pricing, promotions and ticket sales
Manage Ticketmaster platforms (TMOne, HOST), including seating maps, ticket holds and event configuration
Coordinate on-sale schedules and align with marketing campaigns and broader programming activity
Maintain accurate event schedules and ensure alignment across internal teams
Support customer experience through management of ticketing enquiries, exchanges and escalations
About You
You’re an experienced ticketing or events professional with a strong commercial mindset and proven ability to manage multiple priorities in a dynamic environment.
You will also bring:
Experience in ticketing, venue or event management within theatre, entertainment or live events
Proficiency in ticketing systems (Ticketmaster or similar platforms)
Strong analytical and reporting capability with a focus on revenue optimisation
Excellent organisational, planning and time management skills
Strong communication and stakeholder management skills
Understanding of marketing principles and their impact on ticket sales
Ability to work flexibly, including evenings and peak event periods
What we offer you
Attractive annual salary package plus incentive bonus plan
Complimentary onsite meals, discounted parking and generous discounts across Crown hotels, dining and entertainment
A supportive, inclusive workplace that values individuality, diversity and belonging
Career development opportunities within one of Australia’s most iconic hospitality organisations
Applications Close: 30th June 2026
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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