About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
Role Purpose
We are looking for a Technical Analyst who can bridge Product, Engineering, Architecture and Quality Engineering to deliver complex digital and ecommerce initiatives.
This role is ideal for someone who is passionate about customer experiences, enjoys working through ambiguity, and can translate complex business and technical challenges into clear, testable and delivery-ready outcomes.
You will play a key role in discovery, helping teams understand customer journeys, transactional workflows, system behaviours and dependencies before delivery begins.
What You'll Do:
Discovery & Analysis
Lead and participate in discovery workshops with business and technical stakeholders.
Understand customer journeys, user behaviours and transactional workflows.
Analyse current and future-state experiences across digital and customer-facing platforms.
Understand customer use cases and identify opportunities to improve user experience.
Translate ambiguity into clear requirements and actionable outcomes.
Challenge assumptions and identify gaps, risks, dependencies and edge cases.
Requirements & User Stories
Write clear, concise and testable user stories.
Develop functional and non-functional requirements.
Create acceptance criteria that support quality engineering and automation testing.
Break large initiatives into smaller, deliverable slices of value.
Ensure requirements are ready for engineering teams before delivery begins.
Support backlog refinement, estimation and sprint planning activities.
Technical Analysis
Analyse APIs, integrations, data flows and system behaviours.
Understand how customer transactions move through multiple backend systems.
Document integration points, data movement and downstream impacts.
Work closely with engineers and architects on solution design and implementation considerations.
Support discussions around technical trade-offs, scalability, performance and operational impacts.
Agile Delivery
Work closely with Product Managers, Engineers, Designers and Quality Engineers.
Support delivery teams through clarification, backlog management and ongoing requirements refinement.
Help teams maintain delivery momentum by ensuring upcoming work is understood and ready.
Communicate progress and unblock delivery challenges through effective stakeholder engagement.
Quality & Testability
Partner closely with Quality Engineering and Automation teams.
Ensure requirements are testable and suitable for automation.
Identify edge cases, failure scenarios and quality risks early.
Support implementation of scalable quality practices and automated testing approaches.
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What We're Looking For
Essential Experience
Experience as a Technical Analyst, Business Analyst, Product Analyst or Digital Business Analyst.
Experience working on ecommerce, retail, digital product or high-volume customer transaction platforms.
Strong discovery and workshop facilitation capability.
Experience creating user stories, acceptance criteria and functional requirements.
Strong understanding of Agile product delivery and Scrum practices.
Experience working with APIs, integrations, data flows and distributed systems.
Ability to translate customer journeys into technical requirements and delivery outcomes.
Strong stakeholder management skills across Product, Engineering, Architecture and Quality teams.
Highly Desirable
Experience in one or more of:
Ecommerce and digital commerce platforms.
Order management systems (OMS).
Cart and checkout experiences.
Product catalogue and pricing solutions.
Promotions and customer offers.
Inventory and fulfilment systems.
Customer service or contact centre platforms.
Omnichannel customer experiences.
Loyalty and customer engagement platforms.
Event-driven architecture and microservices environments.
Success in This Role Looks Like
Turning complex customer experiences into clear, actionable user stories.
Helping teams deliver customer value quickly through effective story decomposition.
Identifying risks, dependencies and edge cases before development begins.
Improving customer journeys through strong systems thinking and discovery.
Working collaboratively across Product, Engineering, Architecture and QE to reduce ambiguity and improve delivery outcomes.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement for Australia:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
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