Job Description:
POSITION OVERVIEW
The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users.
This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.
KEY RESPONSIBILITIES
Deliver front-line TechBar support with a strong customer service focus
Resolve incidents and service requests efficiently
Proactively assist users and identify improvement opportunities
Support devices, mobility, collaboration tools, and meeting room technologies
Assist with device setup, provisioning, and refresh activities
Manage tickets within ServiceNow ensuring accurate updates
Maintain high-quality records and data integrity
Promote secure, modern workplace practices
Follow ServiceNow workflows and ITIL-aligned processes
Collaborate with broader IT teams
Maintain a clean and professional TechBar environment
KEY CAPABILITIES AND BEHAVIOURS
Proactive and solutions-focused mindset
Strong customer service orientation
Positive energy and professional presence
Clear communication skills
Modern workplace awareness
Ownership and dependability
Team collaboration
Adaptability in fast-paced environments
SKILLS AND EXPERIENCE
Experience in end-user or TechBar support
Strong troubleshooting skills
Microsoft 365 and collaboration tools experience
ServiceNow or ITSM tool usage
Understanding of device lifecycle
Basic ITIL knowledge
Customer service experience
PERFORMANCE OUTCOMES
Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology Melbourne, Victoria, AUS Office
360 Collins St, Melbourne, VIC, Australia, 3000
