Tech Support Specialist

• Make an impact delivering outstanding tech support to our entire business!
• Join a collaborative team with a great learning culture where you can build a great tech career!
• Permanent full time role based in Richmond

We're REA

With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

As Tech Support Specialist, you’ll be part of our End-User Computing team. End-User Computing (EUC) sits in the Enterprise Tech Tribe within the Tech and Data team, headed up by our CTO, Steve Maidment. The Tech and Data team is responsible for providing the technology and data platforms underpinning REA's products, services, and operations.

As Tech Support Specialist, you’ll help REA deliver outstanding tech support ensuring 1500 global employees are happy and productive by empowering them with the best technology. This is all done at our tech desks, which are Apple Genius Bar style, where employees walk up and receive face to face support and incredible customer service. Your ability to troubleshoot on the fly is your superpower. You thrive solving problems and love engaging with people to help offer tech support at all levels!

What the role is all about

• Provide face-to-face support for our walk-up area which is an Apple Genius Bar style service available for staff, e.g. problem resolution, identification of consulting/IT Project opportunities
• Offer technical support and advice on systems, devices and user access management for all REA staff
• Encourage self-service for staff to resolve technical problems using engaging articles, digital dashboard content, automated macros within our ticket management platform etc
• Contribute to broader Enterprise Technology Services projects as required by Project Leads and teams. This includes research, development and technical testing efforts

Who we’re looking for

• Someone with a few runs on the board – at least 12 months in a Tech Support Specialist role
• Passion, genuine care and love for helping to solve tech issues!
• Someone with an exceptional work ethic, attitude and customer service outlook
• Knowledge across Windows Desktop Platforms (Windows 7, 10), Apple Mac Platforms (macOS & basic UNIX fundamentals). Mobile platforms (iOS, Android)
• Mobile device management platforms, best practices
• Latest versions of Microsoft Office
• Ability to demonstrate an understanding of network concepts, (Routers, switches, LAN/WAN), troubleshoot and break down hardware and software issues
• Basic understanding of Microsoft Active Directory, Video Conferencing and Telephony Support, Security, MalWare, SPAM and modern technology practices
• Qualifications in aligned technologies (e.g. certifications) highly desirable
• Looks at tricky situations through a solutions-focused lens
• Work productively in a fast paced and agile environment

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include: 

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life  

Our commitment to Diversity, Equity, and Inclusion  

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

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