Manage client relationships and oversee operations for a team of Virtual Assistants, ensuring client satisfaction and team performance in a fast-paced environment.
This is a remote position.
Industry: NDIS
Type: Full Time
Rate: 10 AUD/hour
At Scale-X Solutions, we’re looking for a highly organized and people-driven Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.
This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.
If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.
- Oversee daily operations and ensure smooth client servicing
- Manage and support a team of Virtual Assistants and/or support staff
- Act as the main point of contact for assigned client accounts
- Build strong client relationships through proactive communication and problem-solving
- Coordinate internal teams to ensure tasks, timelines, and deliverables are met
- Monitor account performance, team productivity, and client satisfaction
- Handle escalations and provide operational solutions when needed
- Identify opportunities to improve processes and client retention
- Assist with onboarding new accounts and maintaining long-term partnerships
- Collaborate closely with management to ensure operational excellence
- Permanent Work From Home
- AU Morning Shift
- HMO on your first year
- Paid Leave Credits
- Supportive and collaborative team environment
- No commute, no traffic, no unnecessary office stress
- Long-term career growth opportunities
- At least 3 years of experience in team leadership and a bit of account management.
- Previous experience handling teams in a remote/work-from-home setup is highly preferred
- Strong client communication and stakeholder management skills
- Background in sales, account management, or client-facing roles is a plus
- Ability to multitask, prioritize, and manage multiple accounts/projects
- Experience using CRM systems and operational tools
- Strong problem-solving, organizational, and leadership skills
- Proactive mindset with the ability to work independently
- Experience in the NDIS industry is an advantage but not required
- Can lead a team while keeping clients happy
- Knows how to balance operations and relationship management
- Is calm under pressure and solutions-oriented
- Takes ownership and genuinely cares about delivering results
- Understands that strong operations are what keep clients long-term
- FLEXIBLE; AVAILABLE TO WORK WEEKENDS AND sometimes, EVENINGS
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Manage disposal and quarantine of defective, deficient, or surplus items for the F/A-18F and EA-18G sustainment program. Ensure compliance with policies, prepare documentation, recommend disposal methods, liaise with logistics, engineering, supply chain and stakeholders, and report risks and system health.
Top Skills:
DeflogmanEscmMilisSap S/4Hanna
Information Technology • Cybersecurity
Provide first-line SOC support and act as intermediary between partners/customers and the SOC. Deliver phone/email/chat support, explain SOC actions, lead partner calls, troubleshoot product issues, collaborate with internal teams, and contribute to knowledge-base content.
Top Skills:
EntraMicrosoft 365NetworkingSIEM
Information Technology • Cybersecurity
Manage and grow a book of SaaS customers in APAC, driving renewals, expansion, adoption, and satisfaction while coordinating with reseller/VAR partners and internal teams to remove blockers and document CRM activity.
Top Skills:
Crm PlatformsSaaSSalesforce
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
