Systems Security & IT Engineer

Join a Team That Keeps Critical Services Running

We're looking for a Systems, Security & IT Engineer to join our Operational Command Centre, where you'll play a key role in maintaining the performance, security, and reliability of critical technology services.

This is an exciting opportunity for a technically capable engineer who enjoys solving complex problems, responding to incidents, and working across infrastructure, cyber security, cloud technologies, and operational support. You'll be part of a highly collaborative team responsible for supporting business-critical systems and ensuring services remain available, secure, and resilient around the clock.

Australian Citizenship is mandatory as part of the criteria for NV1 clearance. You must fit all the criteria be eligible for NV1 clearance.

This position operates within a 24x7 Operational Command Centre and requires participation in a rotating shift roster, including nights, weekends, and public holidays.

What You'll Be Doing

As a Systems, Security & IT Engineer, you will:

• Monitor and support critical IT infrastructure, systems, and operational platforms.
• Investigate, troubleshoot, and resolve infrastructure, application, and service incidents.
• Support system availability, performance, and operational resilience across enterprise environments.
• Monitor and respond to cyber security alerts, incidents, and vulnerabilities.
• Assist with server, cloud, virtualisation, storage, and endpoint management technologies.
• Participate in change implementation, maintenance activities, and technology upgrades.
• Support major incident management and service restoration activities.
• Maintain operational documentation, technical procedures, and system records.
• Contribute to continuous improvement initiatives, automation opportunities, and operational excellence programs.
• Work closely with Engineering, Cyber Security, Service Delivery, Vendors, and Operational teams to deliver secure and reliable services.

About You

You are a proactive and analytical technology professional who thrives in a fast-paced operational environment. You enjoy identifying root causes, solving technical challenges, and contributing to secure and high-performing technology services.

You'll Bring

• Experience in Systems Administration, Infrastructure Support, IT Operations, Cyber Security, or a similar technical role.
• Strong troubleshooting, incident management, and problem-solving skills across enterprise technology environments.
• Experience supporting Windows and/or Linux systems with a sound understanding of networking, infrastructure, and operational support.
• Ability to work effectively in a fast-paced operational environment while collaborating with technical and business stakeholders.
• Ability to participate in a rotating shift roster, including nights, weekends, and public holidays

Desirable Experience

• Security operations experience, including SIEM, security monitoring, vulnerability management, or incident response.
• Exposure to cloud, virtualisation, storage, or automation technologies such as Azure, AWS, VMware, scripting, or infrastructure management tools.
• Experience supporting telecommunications, critical infrastructure, or 24x7 operational environments.
• Relevant industry certifications across Microsoft, Azure, AWS, ITIL, networking, infrastructure, or cyber security disciplines.

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.