Jobs at Vocus

Manages medium-to-large telecommunications and private LTE projects from planning through delivery. Coordinates sales, presales, engineering, customers, and contractors; maintains project documentation, communication, quality, and delivery standards; handles escalations; supports process improvement; and mentors project coordinators and colleagues.

Operates and supports critical enterprise and carrier-grade voice infrastructure in a 24x7 operational environment. Responsibilities include service monitoring, fault diagnosis, incident management, service restoration, change support, customer and vendor coordination, documentation, reporting, and continuous improvement. The role requires troubleshooting SIP, VoIP, PSTN, and unified communications services while maintaining availability, performance, resilience, and compliance with operational SLAs.

Leads the strategic direction, commercial performance, positioning, roadmap, pricing, lifecycle, and go-to-market execution for Vocus’s B2B Starlink and Mobility product portfolio. The role conducts market and customer analysis, defines value propositions, prioritizes product requirements, coordinates cross-functional delivery, supports launches and migrations, and monitors post-launch performance. It partners with Finance, Strategy, Engineering, Marketing, Sales, and key customers to drive growth, profitability, adoption, and customer value.