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Agilent Technologies

Support Engineering Manager -West2 CMS team

Posted One Month Ago
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Remote
Hiring Remotely in Japan
Junior
Remote
Hiring Remotely in Japan
Junior
Manages Field Service Engineers and Service Technicians responsible for customer hardware, software, and network implementation, installation, repair, calibration, and support. Builds partnerships across support organizations, improves service delivery and customer satisfaction, supports profitable revenue growth, and ensures compliance with customer and vendor site-access credentialing requirements.
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Job Description

Manages the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers’ (Agilent and/or Non-Agilent) hardware, software and/or network products (owned, leased or rented) and/or systems.
Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.
Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
 

Qualifications

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.
Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.
 

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Agilent Technologies Melbourne, Victoria, AUS Office

679-703 Springvale Rd, Melbourne, Victoria, Australia, 3170

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