Similar Jobs
Company Description
Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!
So, who is GROW Inc?
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.
How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day
Job Description
-
Provide technical support to our Operations and Finance service delivery teams where specialist support and knowledge is required to solve problems and improve service delivery.
-
Provide analysis and remediation support for incidents, focussing on ways to improve our solutions to eliminate recurrence of incidents and reduce future risk.
-
Provide technical support for complex calculations to support complaint and incident resolution.
-
Support our service delivery processes and business rules.
-
Support the implementation component of changes through documentation of change management requirements, procedures and subsequent training requirements both internally and externally.
-
Support clients through triaging escalations and challenges which impact their ability to service their members.
-
Contribute to discovery operational forums to identify opportunities to improve existing solutions which drive increased quality, reduced risk and operational efficiency through creation of capacity
-
Support Product and Technology team to understand business requirements and prioritise opportunities into Product Council increments.
Additional Information
Why you’ll love working at GROW
- ME Days - Take an additional 3 days of leave off per year for wellness!
- Birthday Leave - Take an extra day off per year on your birthday!
- Community give back days - organised by us!
- Learning & Development Budget - up to $500 per year to use on your own development!
- Hybrid Work Arrangement - We have a true hybrid arrangement!
- Exciting Discounts - Think movie tickets, gift cards & even electronics
Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
