Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
About the RoleWe are seeking a highly motivated Senior Systems Engineer to join our Managed Services team in Australia. This position is responsible for application support: managing incidents, troubleshooting complex technical issues, and maintaining customer-facing production environments. The ideal candidate combines strong technical troubleshooting skills with excellent customer communication and a passion for problem-solving.
This role provides critical support across Windows and Linux-based environments and works closely with customers, product teams, and technical specialists to ensure reliable service delivery.
Key Responsibilities
- Provide application management, administration, and operational support for production environments.
- Investigate and resolve customer-reported incidents and service requests.
- Perform root cause analysis for application, infrastructure, and integration issues.
- Manage support cases through their full lifecycle, ensuring timely updates and resolution.
- Monitor system health, performance, and service availability.
- Troubleshoot issues involving operating systems, networking, databases, and application components.
- Collaborate with cross-functional teams to drive issue resolution and service improvements.
- Document troubleshooting findings, procedures, and operational best practices.
- Participate in scheduled weekend on-call rotations.
- 1-3 years of experience supporting enterprise applications or IT systems.
- Experience working with both Windows and Linux operating systems.
- Working knowledge of SQL, including the ability to query and analyze data.
- Understanding of system administration fundamentals, including TCP/IP networking Common protocols and ports DNSFirewalls and connectivity troubleshooting Operating system concepts and system services
- Strong troubleshooting and analytical problem-solving skills.
Professional Skills
- Experience with case management or ticketing systems.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced support environment.
- Customer-focused mindset with a commitment to service excellence.
Training & Schedule Expectations
- Must be willing to work either early-morning or late-evening shifts during the first 45-60 days to support onboarding and training activities with global team members.
- Participation in a rotating weekend on-call support schedule is required.
Preferred Qualifications
Candidates with any of the following skills will stand out:
- Experience with Meter Data Management (MDM) systems
- Kubernetes (K8s) administration or troubleshooting experience
- Open Telemetry (OTLP) knowledge and observability concepts
- Experience supporting SaaS or cloud-hosted applications
- Scripting experience (PowerShell, Bash, Python, or similar)
- Monitoring and logging platforms
What Success Looks Like
- Rapidly diagnose and resolve technical issues.
- Effectively communicate with customers and internal stakeholders.
- Own incidents through resolution while maintaining high customer satisfaction.
- Contribute to operational improvements and knowledge sharing within the team.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
