Specialist, Product Operations

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Specialist, Product Operations

Summary:
Mastercard Loyalty Solutions is a Global leader in Loyalty programs. In Australia we manage large programs in key categories across financial institutions and merchants for Rewards, Offers and Benefits.
The program reporting Specialist has a broad remit across all our programs under management in the Australian and New Zealand markets. This role is responsible for all contracted and ad hoc reporting requirements and deliverables across these clients supported by and supporting our Program Managers.
Responsibilities:
• Operates as the key point of contact for Clients and Program Managers on all reporting deliverables per the agreed delivery schedule
• Will capture requirements and prepare ad hoc reports / data extracts for Clients and Program Managers as required
• Responsible for analysing, researching and summarising data into agreed templates / reports
• Field internal stakeholder questions to support new and existing reports and data outputs of reports produced. Including but not limited to recommendations, insights, trends or sources of data information
• Supports Technology processes and will raise tickets for data issues when identified
• Collaborates with Program managers on the delivery schedule of contracted reports; including updating data repositories, client folders, communications etc.
• Ability to create and update process and implement documentation on process flows and process enhancements with the support of the Program Managers and Product operations.
• Builds and executes SQL scripts based on program or client needs for ad hoc requirements.
• Capture and brief client requirements on new reports to Product and Technology teams for scoping and build, and where required test new built reporting
• Support on report testing for new Clients and projects
Experience & About You:
• Intermediate to Advanced Microsoft Excel skills
• Intermediate to Advanced SQL script skills
• Experience working in Loyalty or product management are advantageous to an understanding of our business needs and client requirements.
• Highly motivated and driven by challenges and opportunities in a client focused business with constant outputs
• High attention to detail and strong multitasking skills
• Strong time management skills
• Exhibits effective interpersonal communication skills, written and non-verbal communications and delivers high quality outputs.
This is an exciting opportunity for a motivated individual to join an established and high tenured team in a newly created role to support our growing business, adding value to our programs and Clients.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.