Solutions Lead

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

Focus of the role

As the Solutions Team Lead you will lead a team of experts that support our network of business technology centres with customer engagement, escalations and support on Microsoft solutions and Managed services. Your team will be made up of four Solution Experts and two Microsoft SME’s who will be supporting our Technology Business Centres nationally to identify new sales opportunities and deliver great customer outcomes.

What You’ll Do

Telstra Business Technology Centres (TBTCs) provides IT and business support to Telstra's business customers.

As the Solutions Lead, you will:

• Support our business experts to engage with customers when there is a complex requirement or escalation
• Lead and develop a team of Senior solution experts and Microsoft SME’s to engage and support TBTC’s nationally
• Work with Microsoft & Telstra Enterprise lead to execute on programs of work and projects
• Align with and influence stakeholders across Telstra channels to support TBTC priorities and leverage their support to execute on our ambitions
• Build an operating rhythm with key stakeholders, leadership teams and decision makers in Telstra to ensure focus on key solution remains in order to meet our ambitions and KPIs

About You

You are a proven people leader who knows how to get the best out of teams, you can think strategically and creatively and have excellent interpersonal skills which enable you to influence and inspire. You bring:

• Proven understanding of the sales cycles and processes that Business Customers would experience from a technology company
• Business to Business experience and a true understanding of the priorities of small to medium business owners.
• Excellent communication and stakeholder influencing abilities.
• Proven leadership experience leading experienced teams
• Experience working with external vendors and partners and the ability to leverage their support when needed
• A passion for technology and innovation

We believe good leaders can develop and inspire teams across a wide range of activities and disciplines and although this role is leading a technical team we would also like to hear from applicants who have worked in other industries who can bring their B2B experience and fresh ideas to our team. 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment